What Is Supplier Quality?
Chapter13: Services Marketing
Section: Chapter Questions
Problem 5DYMP
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What Is Supplier Quality?
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Supplier Quality:
Supplier quality is a supplier’s ability to deliver goods or services that will satisfy customers’ needs. Supplier quality management is defined as the system in which supplier quality is managed by using a proactive and collaborative approach.
- Supplier quality begins early in the product design and supplier selection process. It continues through the entire life cycle of a product and for the duration of the relationship with that particular supplier.
- Proper supplier quality management tactics include taking inputs (such as employee work, marketplace requirements, operating funds, raw materials, and supplies) and effectively and efficiently converting them to outputs deemed valuable by customers.
- Supplier performance and quality management go beyond securing a low purchase price or getting the best deal on bulk materials. It also includes: The costs of transactions, communication, problem resolution, and switching suppliers The reliability of supplier delivery, as well as the supplier’s internal policies (e.g., inventory levels, all impact supply-chain performance)
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