Which of the given options is not a tool used in total quality management? a) Cause and effect model b) Check sheet c) C chart d) Queuing model
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- With which decisions related to FMS design or control can the following methodsassist? Also, briefly describe how each method would be used.a. Queuing theoryZilibwino Bank had received a number of complaints on the length of time(queuing time) customers took to make deposit and withdraw money. The manager responded by increasing the bank teller staff by 10 percent. Complaints on queuing time quickly decreased, but then complaints on the cost of staffsuddenly increased. Oddly enough, when staff costs were analyzed, the manager found that the average cost of staff had actually decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the manager contemplate?What is the service encounter?
- Q1/ Talk in details about functions of MIS of Attendance management in schoolBelow is a table of data collected over a six-month period in a local grocery store. Construct a Pareto analysis of the data and determine the percentage of total complaints represented by the two most common categories. Checker 59 General 58 Service level 55 Policy/Procedures 40 Price Marking 45 Product Quality 87 Product Request 105 Checkout Queue 33 Stockout Condition 170 Other 71Q/ Talk in details about : Attendance management in school problem, Make a virtual system to solve this problem using one of the MIS topics, and explain the topic and the method used to solve this problem
- Design a questionare of 20 questions that you could use to assesss the service quality of your on campus teaching facilities .113) Which of the following statements is true about value chain in clinical care? a) Reducing patient waiting time is associated with pre-service care. b) Service Excellence in the patient – Physician interaction is associated with point of service care. c) Identification of target populations is associated with point of service care d) Advertising and promotion is associated with after service care.The manager of a local restaurant “RRR” asks you to improve the existing “online food ordering system” with an additional function. It is desired that the new function informs the customer about the approximate time needed to deliver the foods after customer submits the order via the website of “RRR”. If you plan to prepare an online questionnaire for the customers that they may fill on theweb site of “RRR” Write 2 questions that you may use nominal scale and 2 questions that you may useinterval scale.
- DIMU 2105 assignmen QUESTION 2 One of the stages in the process of making denim cloth at the Southern Mills Company is to spin cotton yarn onto spindles for subsequent use in the weaving process. Occasionally the yarn breaks during the spinning process, and an operator ties it back together. Some number of breaks is considered normal; however, too many breaks may mean that the yarn is of poor quality. In order to monitor this process, the quality-control manager randomly selects a spinning machine each hour and checks the number of breaks during a 15-minute period. Following is a summary of the observations for the past 20 hours: Sample 1 2 3 4 5 6 7 8 9 10 Number of Breaks 3 2 4 1 5 3 2 4 0 2 Sample 11 12 13 14 15 16 17 18 19 20 Number of Breaks 3 4 6 7 8 6 5 7 8 6 Answer these questions: a. Construct a c-chart to monitor this process. b. Plot the c-chart graph. c. indicate if the process was out of control at any timeHow does a decision maker use the effects of a queuing review to make a decision?MGMT Hospital Inc is a private concern that recently opened its doors to the public in the suburbsamidst heavy traffic. There are hardly any quiet nights. Sirens are a constant feature. However, onceinside, there is just the hustle and bustle of hospital staff going back and forth. A hospitalreadmission is when a patient who is discharged from the hospital, is re-admitted again within acertain period of time. Hospital readmission rates for certain conditions are now considered anindicator of hospital quality, and also affect the cost of care adversely. For this reason, Centers forMedicare & Medicaid Services established the Hospital Readmissions Reduction Program (HRRP)which aims to improve quality of care for patients and reduce health care spending by applyingpayment penalties to hospitals that have more than expected readmission rates for certain conditions.Although diabetes is not yet included in the penalty measures, the program is regularly adding newdisease conditions to the…