You are a business analyst for a company that is launching a major initiative to improve the quality of its customer service. How would you go about selecting KPIs for this initiative? Discuss how a business organization might use data marts as a part of their management and decision support strategy.

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Fundamentals of Managing Data

Data management is creating, organizing, storing and managing the data collected and created by any organization.Effective data management is a crucial part of today's world. Data management provides analytical information on the vast amount of data collected from business applications daily, which helps make critical business decisions and plan and bring out the best strategies.