You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hello, I would like to make an appointment to see the doctor. I am having some chest pain, and find it a bit hard to breathe.”
You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hello, I would like to make an appointment to see the doctor. I am having some chest pain, and find it a bit hard to breathe.”
Understanding Health Insurance: A Guide to Billing and Reimbursement
14th Edition
ISBN:9781337679480
Author:GREEN
Publisher:GREEN
Chapter7: Cpt Coding
Section: Chapter Questions
Problem 6R
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Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.
“Hello, I would like to make an appointment to see the doctor. I am having some chest pain, and find it a bit hard to breathe.”
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