You have made a rather serious error on a client’s order. The client is not pleased about your error and calls your supervisor to complain. How will you handle this situation?
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- A letter offering a special discounted air ticket price for a particular customer is an example of: a. Order letter b. Enquiry letter c. Credit letter d. Sales letterA producer's order taker may explain details, handle complaints, and train the customer's employees. True FalseWrite a confirmation memo to: You’ve an owner of carpentry workshop and recently you had a conversation with a potential Customer to make his living room chairs and sofas. During his visit to your workshop, you both reached an agreement about the price, types, and style and delivery date. Write a memo and send it to the customer to clarify a few of these points and to create a written record of the discussion.
- “As soon as the customer places an Order, it is received by the Sales department and a Sales Order is created. The Sales Order is sent to the Finance Department to check if the customer has any outstanding balance for more than 60 days. The AR Clerk at the Finance Department checks and sends the results back to the Sales Department. If there is an outstanding balance for more than 60 days, the Sales Department puts the Order on hold and notifies the customer. Otherwise, the Order Entry Clerk creates an Order Confirmation and sends it to the customer. Simultaneously a Picking List is generated and sent to the Order Fulfilment Department who picks up the next set of process steps. The Order Fulfilment Department receives the Picking List and determines which Warehouse is closest to the Customer location. The Picking List is sent to that Warehouse location. There, the items from the Picking List are picked. An Invoice is generated and printed. The items are packed along with the printed…A slotting fee is a payment that a Select one: O a. wholesaler makes to place a new product on a retailer's shelf. tion O b. manufacturer makes to a wholesaler as compensation for warehousing inventory. O c. manufacturer makes to a retailer as compensation for sales not made while the product was on the shelf. O d. manufacturer makes to place a new product on a retailer's shelf. O e. manufacturer makes to have a wholesaler distribute a new product to retailers.Suggest ONE advantage of having an insurance policy and ONE contributingfactor to errors in allocation of deductions from the perspective of an Operational Manager in the Claims Department. Suggest ONE advantage of having an insurance policy and ONE contributingfactor to errors in allocation of deductions from the perspective of an Strategic Manager in Underwriting Department.
- You are the supervisor of a department of ten people. You’ve noticed that office supplies are being reordered quite frequently in the last year. Working late one night, you notice one of your employees leaving the office supply room with several reams of photocopy paper and a box of pens. She leaves the supply room and heads straight to her car, with the supplies. What should you do? One of your colleagues at work “friends” you on Facebook. You notice in your newsfeed that he has posted some mean things about another colleague that you both work with. He names her and talks about how bad she smells. He makes a joke of it and some of his friends comment on it. What should you do? Your colleague Fatima has been staying late every night to finish an important report for your boss. She is supposed to be working on the report with her colleague Paul. You know that Paul lets Fatima do all the work and he goes home early. At the end of the week, the report is handed in to the boss and the…You are a recent college graduate with only a year of experience with your employer. You were recently promoted to manager of email services. You are quite surprised to receive a phone call at home on a Saturday from the Chief Financial Officer of the firm asking that you immediately delete all email from all email servers, including the archive and back-up servers, that is older than six months. She states that the reason for her request is that there have been an increasing number of complaints about the slowness of email services. In addition, she says she is concerned about the cost of storing so much email. This does not sound right to you because you recently have taken several measures that have speeded up email services. An alarm goes off when you recall muted conversations in the lunchroom last week about an officer of the company passing along insider trader information to an executive at a hedge fund. What do you say to the Chief Financial Officer?The Production Manager in collaboration with other Senior Management officials has developed a bonus scheme which serves as guide to operational officers who meet their target at the end of every accounting year. This information was circulated to all the operational members through their official emails for their attention. Kojo, an operational officer of the Production Unit had a ride from the Production Manager on his way home. In the absence of any conversation for the first five minutes while enjoying the ride with his Production Manager, Kojo decided to seek further clarification on the new bonus scheme developed by Management. Explain the type and category of organizational communication structure adopted by management in disseminating information to the operational officers, highlighting the importance of the category of organizational communication structure? Determine the type of organizational communication structure adopted by Kojo?
- There are 2 scenarios in which it is necessary to give a sustained response: there is a production of radioactive material that belongs to abandoned lots of which there is no record of origin or specific details of each material, these materials are used as energy generators in eastern europe a report is requested that reports the state of the material for which a report is requested1. What contributions would be provided in said report, consider assumptions that are duly substantiated According to the visual inspection of the materials, an engraving is observed on the bar containers, for which traceability is carried out, obtaining a record with all the weights and coding of the materials present, however, it is requested to compare the information to ensure a range of reliability that the batches are described in the record2. How would you ensure the reliability of the report, taking into account that you want to avoid handling these materials as much as possible?The sales department encourages its customers to forward the orders in any form, including mail, e-mail or fax. The sales clerk first converts these sales order into the standardised sales order. For this purpose, the sales representative requests the missing information, if any. When the order is received, the sales clerk checks the customer’s creditworthiness of the customer from his computer terminal. Sales clerk thinsk that checking the accounting record is not technical and he can perform these duties efficiently. Two years ago, the sales clerk requested the accounting department to provide him with a list of customers whose account receivables are written off. The sales clerk is still using thisinformation to check the creditworthiness of the customers. The sales clerk did not differentiate the new customers from the existing customers and he is using the same procedure to check the creditworthiness of the new customers. The customer’s order is rejected if the customer’s credit…If the cost of goods manufactured is higher than the cost of goods sold, which of the following is correct? A. Finished Goods Inventory has decreased. B. Work in Process Inventory has decreased C. Finished Goods Inventory has increased. D. Work in Process Inventory has increased.