Communicating with patients
The New Medicine Service (and MURs) provides a formal opportunity for pharmacists to communicate with patients on a one-to-one basis about their medicines and underlying medical condition(s). The
NMS permits the interventions to be done either as a face-to-face appointment or via telephone. Careful consideration must be given as to which of these communication methods is adopted by the pharmacy as each method brings its own advantages and disadvantages. Although face-to-face communication would be the preferred method of conducting an intervention, it is likely that telephone interventions will be used by most pharmacies at some stage. This brief guide will help you and your staff communicate
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Voice matching
The first three seconds of a phone call are important, as this is when the other person makes a judgement about the caller.
When making an outgoing call listen to the pitch, speed, volume and tone of the other person’s voice when they first speak and try to “match” it. Matching is a good way of building rapport, which can otherwise be difficult over the telephone, and makes the other person feel more comfortable.
Tips for effective telephone interventions
Opening the conversation
NMS intervention
Introduce yourself clearly and ask to speak to the patient using their preferred title / name. Check it’s still convenient to speak to the patient. If the patient is concerned about disclosing
What do we understand from the word ‘technology’? Technology is defined as the branch of knowledge dealing with engineering or applied sciences. It originates from the Greek word ‘tekhnologia’ which means systematic treatment. In this modernised era, technology is a major part in our society. People depend on technology with a growing need as it benefits many and solves numerous problems in our daily life. However, for every advantage technology brings us, it also brings disadvantages, especially in the aspects of creativity and communication.
5.) make sure when speaking to a patient you should keep a mild tone and clear voice so the
Every day in the health care field, professional have to choose the most effective communication method when communicating to other professionals, patients, patient families, and the general public. Different circumstances have very specific methods of communication that need to be utilized for communication to be effective. Furthermore, in the health care field the regulations of HIPAA have to be considered to ensure that certain information is being protected as well as identity of people pertaining to the health scenarios. Further will be discussed the methods of communicating in the health care field, the advantages
Communication is a basic, root function of living. Communication happens with words, without words, using symbols, gestures, sounds, and drawings. Sometimes getting the idea across to the receiver of the communication is a difficult task when there are communication barriers such as different languages, cognitive ability, and disability. Communication is an essential tool that needs constant use and refinement to be effective for the user and receiver. In this paper, the basic elements of communication, health care communication, consumer communication, and cultural differences in communication will be the topics of discussion.
Connecting with your patients can be challenging because the patients of today are always on the go. An inability to communicate with your patient could lead to missed opportunities and, in some cases, the loss of a patient.
In a study published in the Archives of Internal Medicine, it was found that the better a physician communicates with their patient, the more likely that patient is to follow medical protocol (Tarn, 2006). In fact, there was a direct connection to proper use of medications and comprehension of factors such as side effects. This is especially important for physicians to keep in mind when dealing with patients who speak a different language.
Using a low tone of voice is helpful for patients who are not in private rooms. It would not be appropriate to discuss confidently information aloud so that the patient’s neighbor knows about their health status. It is up to the patient to discuss such details. Do not disclose patient information in public areas. Allow patients to have privacy and invite them into a private place so others are not able to listen.
Pharmacists play a huge role in MTM and follow the MTM service model in practice. There are five main core elements in the service model. The first element is the medication therapy review. This process is conducted between the patient and the pharmacist. To optimize this, it is best if they met in person, so that the pharmacist can better assess the patient’s conditions and see if there are any complications such as adverse effects with the drugs that he/she is taking. Not only can that, meeting in person deepens the relationship with the pharmacist to the patient and vice versa. Communication with the patients is important as it is essential to check on the patient’s conditions and their follow ups. If the patient cannot meet in person maybe due to being bedridden or is hospitalized, communicating by phone is also acceptable and is just as effective. During this interview, the patient’s personal information is collected to help assess the patient’s condition. “Information such as demographic information, medical history, goals of therapy, patient’s overall health status, and the evaluation of the therapy’s effectiveness. The pharmacist will also be evaluating the patients to detect symptoms that could be attributed to adverse events caused by current medications, and assessing the patient’s laboratory results” (p 7 booklet). The next core element of MTM is personal medication record. This looks at the patient’s personal medication record and assess the medications
The book presents two ways in which a health-care provider can communicate with his/her patient. These two ways are vastly differing and represent opposite ends of the spectrum in which a health-care provider can communicate. The ways in which these communication styles are perceived by the patient is communicated within the book. The way in which the patient views his
Communication plays a crucial role in the health care industry. As we have learned throughout the semester there are many different channels of communication which all affect (directly or indirectly) patient outcomes and satisfaction. Recently, there has been a growing focus on the importance of educating our future health care professionals to be able to communicate effectively not only with their patients, but also with each other as a part of a multidisciplinary team. In order to develop a better understanding of the current state of and satisfaction of health care communication Matt Bowen and I have interviewed a past patient, referred to in this paper as patient K, and a doctor, referred to in this paper as Doctor H.
In addition to, reviewing the medication regime, including all over-the-counter medications during every face to face encounter. There is time set aside to discuss what the medications are, why they are taking them and how the are taken. the importance of carrying an up to date medication list with you at all times is also discussed as a safety moment. Upon discharge from each clinic visit, every patient is given a detailed written summary of diagnosis, treatment plan, medications and an allergy list.
When we are communicating with patients, we must use clear and basic language and understand that the patient may not be health literate. By using specific
The research paper aims at exploring the advantages and restrictions in using ICT in education. The use of ICT in education plays pivotal role to impart education with equity and quality in learning and teaching modes. The ICT is required for making the learning skills effective by implying a two-step process in which the learner is supposed to be competitive to understand the modern educational ethics to shape the multidimensional skills in a curriculum related activities. The use of ICT enhances capacity building perspectives as the emerging domains such as itinerant learning. It ensures the essential skills for professional practice so far. The online educational sources create a wider impact in learning –based activities.
I must ensure I make my patients feel comfortable to speak of their needs, as well
When communicating with others while in a healthcare environment there are many considerations one should establish beforehand. An example would be