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Advantage and Disadvantage of Telecommunication

Decent Essays

Communicating with patients
The New Medicine Service (and MURs) provides a formal opportunity for pharmacists to communicate with patients on a one-to-one basis about their medicines and underlying medical condition(s). The
NMS permits the interventions to be done either as a face-to-face appointment or via telephone. Careful consideration must be given as to which of these communication methods is adopted by the pharmacy as each method brings its own advantages and disadvantages. Although face-to-face communication would be the preferred method of conducting an intervention, it is likely that telephone interventions will be used by most pharmacies at some stage. This brief guide will help you and your staff communicate …show more content…

Voice matching
The first three seconds of a phone call are important, as this is when the other person makes a judgement about the caller.
When making an outgoing call listen to the pitch, speed, volume and tone of the other person’s voice when they first speak and try to “match” it. Matching is a good way of building rapport, which can otherwise be difficult over the telephone, and makes the other person feel more comfortable.

Tips for effective telephone interventions

Opening the conversation

NMS intervention

Introduce yourself clearly and ask to speak to the patient using their preferred title / name. Check it’s still convenient to speak to the patient. If the patient is concerned about disclosing

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