Retail banking is the cluster of products and services that banks usually provide to consumers and small businesses through branches, the Internet, and various channels. “Bank of America serves more than 38 million consumer and small business relationships in the nation’s fastest-growing and most diverse communities. Sales, service, and fulfillment are provided through more than 5,800 banking centers and nearly 17,000 ATMs in 29 states and the District of Columbia. We also offer our customers the leading online banking service in the United States, with more active online bill payers than all competing banks combined, as well as a 24-hour telephone banking service that earns high ratings for speedy and easy self-service”. Bank of America …show more content…
The main aspect of this leadership style is to provide support for developing leadership skills instead of giving priority for the leaders only. Bank of America believes that its employees have the ability to solve the problems in hand effectively and has provided opportunities for them to work effectively. A major issue with Democratic leadership style is through the decision making process, which may prove to be a lengthy procedure since every team member needs to be consulted. No one has a scarcity of ideas and to put them together requires a great deal of patience and understanding. Most employees invest their time and opinions on a particular issue, without the thought that not all ideas will be attainable. They may get upset that their opinions aren’t being implemented, so it will be upon the manager to apologize and empathize with them when this occurs. It takes a long time to implement changes, it fails to satisfy the needs of all members of society and it often involves a large commitment of time and money. The book talk about a lot of different type of leadership, over time, a number of theories of leadership have been put forward, which are: Situational Leadership, Contingency Theory, Transactional Leadership, and Transformational Leadership. Research on leadership was centered on the inner focus of the day, which was of people having inherited features or traits. We now analyses these different
A democratic leadership style is more likely to be successful over the long term because they share decision- making power with subordinates, participate in group activities, allowed the group to make decisions about an assignment, and try not to monopolize. This type of leadership brings about satisfying and productive employees (Shafritz/Russell/Borick, 2013).Democratic leaders seek peaceful changes and allow the foreseeable mistakes to be corrected.
Leadership has gained the attention of researches across the world there are several terms defining the word Leadership. There is not a set definition of the word leadership it has been changed over the years as the world’s views of leadership have changed. There are numerous leadership theories that studied the different traits or behavior of a leader. Situational Approach is a widely used theory to help leader be effective in different situations. This approach has been revised several times and has been implemented in leadership courses. Leader must be flexible when using the situational approach. The needs of the followers in situations are going to determine how the leader will take their course
In a democratic leadership style, the decision making process and overall responsibility among team members is shared. Decisions are made by the leader consulting each member of the team; therefore the outcome becomes a group effort. In the democratic leadership style, tasks are delegated to employees effectively, where the implementation is mostly in their hands. As opposed to the authoritarian leadership style, the democratic leader welcomes feedback from every team member. Team members are also encouraged to function as a
The essay classifies leadership into four key approaches: (1) trait approach, (2) behaviour approach, (3) the
Bank of America is an American global banking corporation which just provides banking and financial services to individuals and customers. The bank has covers each area, such as serving individuals, providing financial management products and services. Also it covers a larger area and operates in a lot of banking platforms. A change of retailing banking services is provided by the bank to its customers and individuals, (Jorion, 2009). Some of the lending practices at the Bank of America are going through the account, providing credit card facilities, savings account service. Going through the account allows for the deposits of various funds through phones and other technology and monthly waivers for the students who are able and many others suitable (Elsilä, 2015). Providing credit card facilities allow of the cash back rewards and low interests rewards, traveling and many other options to create rewards. It provides individuals enough convenience. Saving account services is basically delivers easy and instant opening of accounts and managing the accounts through many online banks processes. Still, there are many other services as well which includes home loans, retirement specific account and many more. These services aim to provide the best user experience that the customers will gain from the Bank of America. (Bankofamerica.com, 2016)
Comparison the trait of behavioral leadership with contingency, transformational, and transactional leadership models. Leadership is an art to influence subordinates in such a way that they voluntarily and willingly do the pre-specified amount of work in terms of specific objectives. Leadership includes effect and change and it is the art of managing people with others (Afjeh, 2006). There are four kinds of leadership that behavioral, contingency, transformational, and transactional leadership. This essay will introduce the trait of behavioral leadership by comparing and contrasting with the trait of contingency, transformational, and transactional.
Leadership is a very broad topic; I never knew just how many different traits and skills that it takes to become an effective leader. Some of which I was familiar with, and others that I was not aware of, but now from taking this course, they all seem to be necessary for the role of leadership. The attached paper, will explain of some of the important theories and concepts that I thought were most important to be able to become and effective leader.
Leadership Theory versus Leadership Practice can be compared to as two whole different worlds. Leadership Theories are explained and built in an imaginary world by taking few real life factors that might affect decision making of a leader. Whereas leader ship in practice is decision making of a leader in an unpredictable world. This paper is all about the compare and contrasts between Leadership Theory versus Leadership Practice, give my personal opinion on this topic and come to a conclusion if Leadership Theory and Leadership Practice are same always or they are different sometimes. According to Lussier and Achua (2012) there is a leader in everyone and everyone plays a role of a leader. In practical life you are a leader for your life. There are hundreds of fine studies and theories are produced for the past multiple decades which studies the leadership styles, their traits and sorting procedures for an understanding of your personal traits and leadership style. These studies and theories are of a huge importance for a self as well as for an organization. For self, according to me these studies gives valuable information on yourself traits, know more about you and your hidden talents. This will be a huge help in improving your positives and your strengths and also correcting your negatives and your weaknesses. Coming to an organization, these studies and tools are like a power shields for the Human resources team and the management team to hire a new employee or promote a
The democratic leadership style is best used in situations where change is frequent, as the democratic system offers a great flexibility to adapt to better ways of doing things. However, making decision slowly sometimes misses the optimal timing while innovating newer and better products. Also, democratic leadership style can bring the best experience to the highly professional group which capitalizes on their talents by sharing views, rather than simply follow the decision made by the leader. It is very important to combine different areas of expertise to make decision which is very diverse and complex,
A bank is an institution that facilitates financial transactions between the parties. Amongst its standard operations are accepting deposits from the customers, lending money as loan (cite). The major source of income for banks is interest income which is earned on loans given to the customers, business firms and corporations. This very nature of it makes banking institutions so crucial for economic development of any country. Strong banking operations and fundamentals paves the way for higher customer and investor confidence in the company.
In the past people believed that leaders are born not made. Now the definition of leadership has been changed because now we believe that leaders can be made through education. Leadership plays important part in every field and organization to achieve higher goal. According to Kelly, “leadership is a process of influence in which the leader influences others toward goal achievement” (Kelly & Crawford, 2013, p. 168). Nowadays there are many leadership theories and have different perspective and suggestion. I have chosen two theories to discuss in this paper that is Autocratic leadership theory the Transformational leadership theory. Both theories are total contradictory with each other because both have a different perspective.
When one thinks of leadership, they think of just one thing but there are different types of approaches to leaderships that one would not know. These types of approaches are broken up to two groups that of traditional approach and that of contemporary approach which is then broken down to smaller groups of leadership approaches. The traditional approach is broken down to three different approaches such as trait, behavior, and contingency approach in which these approaches are based upon a leader’s trait, behavior, or by both. However, one of these approaches discussed the study in which was an evaluation of principals’ behaviors by teachers. There were also differences and similarities between the three different approaches of the traditional approach which one example is that the three different approaches has gradually gain momentum since being first discovered or review in the 1940’s. Contemporary approach is also broken down into several smaller groups of leaderships but the main approach is transformational approach which is also broken down into three parts moral leadership, transformational leadership, and transactional leadership are based on the leader’s morals and beliefs. There were also differences and similarities between these approaches which one example is that contemporary approach is relevantly new but gradually raises in leadership with the focus of having shared viewpoints with others. There were also differences of between both
Having effective leadership in an organization directly impacts the employees and business. A leader is a person who can bring a group of people together in an effective manner to complete a specific task and or goal. I feel that good leadership is that backbone of an organization. In my professional life I have worked with a variety of mangers that were very different in there approach in management. With the different styles of leading a group or individual it can at times be effective and others not received well. A good leader is one who can accomplish the goals and respect those he or she is leading. In this paper I will further discuss the different styles of leaderships that can be found within organizations.
Leadership has been a topic that has been researched for a long time in many disciplines. Leadership as a personality focuses on the characteristics of an individual that gives them power to act as leaders. There is leadership as an attribution this approach views leadership as phenomenon that causes group of followers to have outcomes.(Wu et al, 2010, 90).Researchers have used the following approaches to study leadership; they are mainly trait, behavior, power influence, situation and integrative approaches. Trait approaches focuses on the characteristics, values, skill and personality of leaders. Behavior approaches is focused on the leaders behaviors, differentiating between the behavior of ineffective and effective leaders. Integrative approach combines all the approaches to have a holistic picture of the process, outcomes and determinants of leadership. The approach that this paper uses is situational approach that is not leader centered but more on the significance of the context as an influence of leadership. Leaders should be able to choose the leadership quality appropriate to a particular situation.
TD Bank has over 1300 locations along east coast and each of them exists to offer customers a way to bank on their own terms. The TD Bank location that is the focus of this analysis is located in Lexington, MA. Behind every teller line are the words "TD Bank: America 's Most Convenient Bank" and it offers products and services to live up to that expectation which it sets for itself. To set itself apart from other banks, such as Bank of America or Citizens, TD Bank promotes the idea of "Banking Human," or offering extra products and services to add to the convenience of banking with TD. Some of these features include mobile banking, opening on weekends and staying open ten minutes late, and unexpected conveniences like being dog-friendly. This, along with dedication to finding positive, passionate employees to work in retail locations and call centers and being on the leading edge of banking technological advances, is how TD Bank gives itself an advantage over competitors.