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Business Process Management Case Study

Decent Essays

1. INTRODUCTION:
About BPM
Jean-Philip Pritchard & Colin Armistead, (1999); described Business Process Management (BPM) as a methodology designed to eliminate waste, customer–driven and ensure increased productivity. The main drivers of the approach in most organization are threat of competition, need to improve quality, responsiveness of products and services, while the main benefits are the need to improve client relationship, change in organization culture and ensuring better cross - functional working environment.
Business Process Management (BPM) is described as management discipline that associates information technology (IT) and management science knowledge used in managing business operations for better business decisions making. It …show more content…

The approach has evolved from a series of methodologies including Process Management, Total Quality Management (TQM), Business Process Re-engineering (BPR) and Six Sgma (Jeston & Nelis, 2006; Van der Aalst, 2013). BPM has also received increased prominence in recent time with the proliferation of Enterprise Resource Planning (ERP) – an integrated set of IT systems that focus on all organization process to ensure operational excellence (Dallas & Wynn, 2014).
Importance of BPM
Business Process Management (BPM) is increasingly used by various organizations to accomplish better business performance. Empirical study have identified various success and failure case in most organization. However; successful implementation of the approach can provide significant benefits to organization and ensure the achievement of strategic business goals (Malinova et al. 2014). BPM is a discipline that supports continuous process Improvement, sustain performance of organization through the use of business process techniques and modeling to achieve strategic objective (Joston & Nelis,

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