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Caesar's Entertainment Organizational Culture

Decent Essays

What is organizational culture? By definition, organizational culture is a “set of shared, taken-for-granted implicit assumptions that a company holds and that determines how it perceives, thinks about and reacts to its various environments” (Chapter 16 PowerPoint, slide 2,). Nowadays, most companies in any industry have a level of organizational culture for their company. Culture is very important in a company because it shows how employee engages and how they perform in their daily job. “Growing a culture requires a good storyteller. Changing a culture requires a persuasive editor” (Lilly). This quote is by Ryan Lilly, a business development expert who is passionate about economic growth. The company Caesars Entertainment has a really interesting …show more content…

It was first founded in 1937 by Bill Harrah. Today, the company is the world’s largest casino entertainment leading in the industry. They are all about fun and to keep it simple at the same time. Their vision statement is “Each of our brands will be the overwhelming first choice for casino entertainment of its target customers” (Vision Statement). Since the company is all about fun, their culture is “wide open. Fast paced. Action packed” (Culture). That is what they call as a working environment. Caesars Entertainment has a really strong artifact in their company. An observable artifact “consists of the physical manifestation of an organization’s culture” (Chapter 16 PowerPoint, slide 7). Wherever a guest walk around in any of the properties, they will always see kitschy decorations, winning awards, professional attires by the employees. For example, the Total Rewards booth is filled with winning awards in services and amount of Visa issued nationwide. According the Caesars Entertainment, “The essence of our employment culture can be neatly summarized in seven simple words. Get me. Guide me. Root for me” (Culture). This is very important because all employees in the company help each other out when …show more content…

By definition, enacted values “represents the values and norms that actually are exhibited or converted into employee behavior, based on observable behavior” (Chapter 16 PowerPoint, slide 10). In Caesars Entertainment, employees follow the values of integrity, service with passion, celebrating success, diversity, caring culture, and rigor. Integrity means to do what is right, no matter what. An example of integrity will be “walking” a guest to the area they needed inside the hotel even though it is not recommend doing. Next, service with passion is just to take pride in everything an employee do. For instance, working at the total rewards booth is really fun and every employee in there love what they are doing. Then, to celebrate success, an employee should work hard and then get the celebration as a reward, it does not matter that the celebration is large or small. Also, diversity in the company is really strong. It embrace what makes the company special in their own way to inspire innovation. Besides, having a caring culture is the most favorable among the company because it makes every employee feel like they are a family, instead of just co-workers. They can be on their personal side to the team and professional to every guest. Additionally, rigor is to “find lessons in every outcome to drive extraordinary experiences” (Corporate Citizenship Report). These values are very important because it has

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