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Denise Stansmore Essay

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Denise Stansmore is a truly remarkable and outstanding lead. While there are numerous reasons I feel compelled to nominate her as lead of the year, I will narrow the list to the most beneficial attributes she provides to Mediacom. Denise has always had an enthusiasm towards her job which has been expressed through her communication skills and professional manner. While working with her team, coworkers, and our customers she is always diligent to resolve problems and find lasting solutions. As a crucial part of our team she takes pride in her huddles and is eager to involve her entire team by printing and distributing information in order to show accomplishments as well as areas which can be worked on. Denise also uses huddles to distribute …show more content…

She is thorough in her efforts to increase morale by fielding our customer compliment calls and motivates each agent when she posts an award of their achievement for the entire office to see. Furthermore, she does a fantastic job with keeping up with all competition statistics for the team and she makes sure all agents know they rank as well as what they can work on to achieve their full potential. Her commitment to her employees and their success is one of her top priorities as she takes time to truly give each agent individualized assistance with their job performance. Denise is a model employee as she is always reliable and dedicated to the team as well as the business needs and has an ability to easily adapt to any last minute schedule changes , even when they involve overtime. Another individual asset she brings to our company is her ability and desire to calm an angry or frustrated customer, which is unparalleled. It is my pleasure to repeatedly ask her to mentor new employees as soon as they start training due to her excellence in multiple areas and eager attitude to

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