Desert Communications Call Center: Operational Changes

All businesses understand that they must use effective communication in order to do well as a business, without communication the business will be a mess and would not run successfully. Using communication allows the employees and offices to stay up to date with the businesses progress and what is currently happening. To use effective means of communication all employees would be in a way trained in order to understand communication and use the most effective means for it. This is done in advance to checking that communication is understood by the recipient.

In order for communication to be effective within a work setting it is essential to establish and sustain good relationships with a diverse range of people and agencies. Within a work setting, poor communication can lead to a number of factors, i.e. low moral, mistrust, anger, anxiety and isolation. If communication issues are not resolved

The above statement makes a huge impact, and in the role as manager this is so true. Communication both professionally and personally starts with

Throughout the semester there were various aspects of communication that I felt applied to me. It was not, however, until the latter half of the semester that I experienced my greatest revelation regarding my abilities as a communicator. While studying the 12th chapter in the textbook, Interplay The Process of Interpersonal Communication, I learned

With effective communication there would be a positive atmosphere in the work place, the staff would be more than willing to help each other out. Communication would be better as everything would be

Managers promote poor communication when it is not planned out correctly, which can cause chaos and friction within the department. Emotions can cause a barrier and result in a communication breakdown. Poor communication is not always at the fault of the manager, poor listening on the staff’s part can

Some points of good practice with communication are listening to the staff as they might

As noted, HR has immediately instituted weekly open-forum discussions so that employees may discuss their issues openly with their team leaders in a calm and dignified manner. Management of the call center will take part in these discussions and have promised to address any concerns immediately. Also, the Supervisor and Team Leaders have promised to rectify and change the way that they deal with the team members (Dowdell,

Open, frequent and timely communication is important in any work environment. For a work group to reach its full potential, colleagues must be able to say what they think, ask for help, take risks, share new or unpopular ideas and risk making mistakes. This can only happen in an atmosphere where all staff show concern, trust one another, focus on situations and not problems. Communication that is friendly open and positive plays a vital role in creating such an environment. Friendly communications are more likely to occur when individuals know and respect one another. Colleagues can show they care about one another by asking about each other’s lives outside of work, respecting individual differences, joking and generally making everyone feel

In conclusion, managing communication in the organisation is important so as to perform basic functions. Managers should be effective communicators with high levels of fluency and professionalism and must be aware of the communication cycle to achieve team goals. Effective communication within the workplace like in the company’s technical office keeps the team involved in the delivery of customer focus which increases commitment to the organisation and make for a better relationship and understanding within the team. An effective communicator understands the communication process using the appropriate communication channel such as verbal, non-verbal or written communication. The correct use of the process helps to uncover barriers and determine effective preventive steps to avoid those barriers. Furthermore, within the communication cycle, it is essential to get regular feedback, which also helps evaluate and improve the communication process which in turn can be used as a basis to develop personal development plans, identify communication strength and weaknesses

Today’s companies are challenged by frequent changes in market demands and consumers’ desires for new products and services. Companies which fail to adapt to these changing conditions often find themselves struggling to survive. This is the situation for the Texas Plant, as described in the case study by Pryor, Humphreys, and Taneja (2011). The Vice President, Human Resources Director, and Organizational Development Manager find themselves not only facing the struggles of transforming the Texas Plant, but also the difficulties of working together to achieve it. The following paper describes these difficulties and examines how the actions of the leaders impacted the change process. Recommendations to assist the plant’s leadership in moving forward will be offered.

An additional factor is positively selling the change and setting the direction the company is heading in. Within this you need to research and investigate potential threats or obstacles

I also agree that management has to be able to change and grow and continue to listen to any upward communication from the staff. In order to accomplish better communication, management should provide an ‘open-door’ policy and also informal meetings where employees can either feel free to go to their supervisors first with any questions or concerns and also raise issues with resources or basically anything that interferes with their job performance (Newstrom, 2014, p. 70).

The text book describes conflict as “a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.” There are different views on dealing with conflict. There is the traditional view that seeks to eliminate any conflict and the interaction group that seek to use conflict as a stepping stone to greater things. Conflict can arise in any situation and, following the managed conflict view, it is not necessarily something to be push under the table but something to

Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate. “If not handled properly, conflict may significantly affect employee morale, increase turnover, and even result in litigation, ultimately affecting the overall well-being of