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Dunkin Donuts Chapter 4 Summary

Satisfactory Essays

In Chapter 4, we learned about strategic planning, job analysis and methods, what is job design means, and more. This chapter shows us how companies work with their employees, and we will use it not matter if we are working for a small or big company.There were two topics that got my attention. One of them is what companies can do when they have a shortage or surplus of workers.In the book, they talk about training programs and giving layoff. At Dunkin Donuts when they are a lot of workers manager start giving us fewer hours per week. She just gives layoff to those that don’t do their job right or have too many absences without excuses. On the other hand, there are times when the manager is hiring because it is busy in the store such as Black

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