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Engineering Inspection & Insurance Company (Eiic)

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Introduction
Engineering Inspection & Insurance Company (EIIC) was founded in 1952 by Warren Rodman. Before 1990, they was a small but highly successful company that offers machinery and insurance services. After years of above average growth and profits, they are moving backward from the industry average, policy delivery times are excessive and morale is low. They need to change their current strategy as it is no longer effective. The issues they are facing is not only internal but also face the challenges from the external environment.
Analysis and discussion
Critical Operation and Strategic problems A. The increasing of employee turnover rate at 17% in 1990 is the sign of company dysfunction in EIIC. It caused the rising of …show more content…

D. At last, planning and coordination of activities between engineers and inspectors are also the problem encountered in EIIC. They are making the process slower and unreliable causing the loss of teamwork and services quality.
From a CEO view point, the internal problem is need to deal with first. Reducing turnover rate of employees is the most serious thing to do in order to maintain the workforce quality as they are all high level of experience and trained practical. Underwriter should be placed in more important goals and objectives in order to inspire their morale along with inspectors to improve the coordination. Secondly, the branch manager need to be given more authority and less responsible. These responsible have to be share for the chief inspectors as well as they are also involving in process. Restructure the organisation is essential to speed up the writing and submission of insurance policies but it seems to be a long-term solution for EIIC.
Evaluate company pattern of decision in structural and infrastructural
Engineering inspection activities is the base of insurance policies in EIIC. It ensures the services offered by engineering department are perfect, supervised and efficient. Furthermore, EIIC developed a elaborate evaluation scheme which leverage the quality of checking and validating inspection in

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