GSBS6002 Foundations of Business Analysis Assignment 2 Weight: 35% Total Marks: 100 Due time and date: 23.59pm, Friday, 7 August, 2015 Submission instructions: 1. Maximum word length: 3000 words (excluding references, tables and figures). 2. Submit a soft copy in Word format via Turnitin (with an assignment cover sheet). 3. Assignments submitted by other means (e.g. email) or forms (scanned copy, Excel document) will attract no marks. Case Study – Computers R Us Computers R Us, a computer manufacturer and retailer has recently launched a service and repair division, CompleteCare, for its portable/laptop/notebook computers. This division promises to provide a rapid response to customer technical enquiries and warranty repairs. However, …show more content…
Please circle the number that corresponds with your level of agreement with the statement below. Strongly Disagree = 1 and Strongly Agree = 10 1 2 3 4 5 6 7 8 9 10 Page 3 of 6 Section 3: Determinants of Customer Satisfaction Please circle the number that corresponds with your level of agreement with statements below. Strongly Disagree = 1 and Strongly Agree = 10 Question 5 – I am satisfied with the response time of the CompleteCare division. 1 2 3 4 5 6 7 8 9 10 Question 6 – I am satisfied with the level of advice CompleteCare staff provide on Computers R Us products and services. 1 2 3 4 5 6 7 8 9 10 Question 7 – I am satisfied with the level of communication with staff and management at Computers R Us. 1 2 3 4 5 6 7 8 9 10 9 10 Question 8 – I am satisfied with the loyalty rewards program at Computers R Us. 1 2 3 4 5 6 7 8 Page 4 of 6 Report Structure Executive Summary This section should provide a brief overview of the data analysis report. You should discuss the subject matter, the method of analysis, the findings and recommendations and any limitations of the report. It is suggested that the Executive Summary should be the last section that you write. Introduction Provide a brief background to the case to put your analysis in context. Provide a discussion of the objectives of your analysis. Research Design Discuss the data collection process and the sampling procedures that were applied. In
The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
1. A brief description the research project and issue under investigation and an analysis of best practice in relation to this issue. (2.1 and 2.2).
1. Identify the key problem in the case and explaining why it is the key problem.
Problem 3 - Over the past few days Murphy has noticed that her computer is starting to run very slowly, web pages are either not loading or she is being taken to a website that she did not intend to go to. In addition, she has been seeing pop-up boxes telling you that her computer may be infected. List the possibilities of what is wrong and describe the steps you would take to eliminate the problem. don’t buy it unless you know its infected then download a safety program that is safe and not a scam. Then put it at automatic updates so if there is a new way people find ways in then your computer will identify it and update.
Be sure to provide a strong and specific thesis statement with a nice introduction to your essay. Also be sure to provide names, dates, book titles, court cases, statistics and any and all other relevant facts you can think of to support your answer. Staple this sheet to the front of your essay and be sure to follow the formatting rules discussed for previous FRQ’s.
In short, explain the outcome of the case, what implications it would have nationally, and justify claims
· The results of the study, the interpretation of the data by the authors and any conclusions they include at the end of the article.
Make sure the entire report is written in your own words and all sources have been cited.
3. (TCO 1) To design a report you should do all of the following EXCEPT (Points : 5)
1. When Cheryl Smith, the new CIO, arrived at WestJet she was asked by the CEO to advise whether the company had adequate IT or not. What aspects did she assess? What is your view on the strengths and weaknesses of this assessment? What is your view on her resulting priorities?
Please prepare an analysis of this case. Your write-up should be 4 to 7 pages. Each of the following questions should be addressed individually:
Q 4 CY 00 Q 3 CY Q 2 Q 1 CY 00 0 Collaborative Enterprise Technology Services Customer SOLUTION Software E-Business Seamless integration of best-in-class partners with Dell 19 Build-to-Order valuechain.dell.com www.PremierDell.com
In regards to conducting research for use in business, much of the research is geared toward ultimately being used as the basis for decision making. Therefore it is vital that the research follows a purely rational process to eliminate as much subjectivity as possible in order to obtain the most effective results. The first step in the research process begins with observation (Sekaran & Bougie, 2010). Observation is the step in which a significant amount of creativity can be used to identify potential research problems or gaps in the current body of literature. This phase is comparatively loosely defined because the observations can be made in a variety of ways and from
The study is an exploratory research. The research is based purely on secondary data collected from reports published by various research institutes.
This chapter will cover the background of the study, the statement of the problem, the purpose of the study, the objectives, the research questions, and the scope, the significance of the study and the structure of the report.