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Mike Sadle Is The Owner Of Mike 's Wrecker Service

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1 Abstract
Mike Sadle is the owner of Mike’s Wrecker Service in Huntsville Alabama. Mike has been providing tow services in the Huntsville and the surrounding areas for the past 20 plus years. During that span, Mike has experienced firsthand the growth and evolution of the towing industry. The purpose of this project was to help Mike identify an area in his business where a significant contribution could be made to increase the overall success of the company. The goal was to present Mike’s Wrecker Service with a telematics solution that will not only bring added value to the company but also provide a significant competitive advantage.
2 Background
Using the knowledge we have learned about logistics management and the parameters of …show more content…

As good as Mike is there are other factors when responding to a call, both before and after, that can have a significant impact on his bottom line. It’s those things that happen before and after a call that we are going to focus on for this project.

3 Mike’s Wrecker Service
Mike’s Wrecker Service has been servicing Huntsville, AL & the surrounding areas for 20 plus years. Mike’s address is:
1100 Hoover Street
Huntsville, Alabama 35801
Point of Contact: Mr. Mike Sadle, Owner
2.1 The Problem Statement
Mike works in an environment where efficiency and a sense of urgency make the most money. The problem is Mike never knows when his next job will be or where it will be. This is a problem industry wide but the difference comes from finding other ways to improve the variables that can actually be controlled. It’s these small differences that will help Mike not only reduce his response time but also the impact on his bottom line.
3 Data Collection/Methodology
When you think about research, it could be thought of as a process. A process can be defined as a series of actions or steps taken in order to achieve a particular end. The process in research is important because research takes time and consideration. As you conduct research, you may gain a deeper insight that could be gained gradually and modifications can be made or changed over time (Ghauri and Gronhaug, 2010). When you are doing research it is a good idea to look at it from the perspective that it is a

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