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Organizational Culture Shapes And Controls Behavior Within The Organization

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Write-up 3 Every organization operates and functions in a different way. Rather it be the employees, the structure, or the products and services they provide, each organization will have their own unique way of performing tasks and reaching their goals. All organizations have a set of values and norms by which they go by, which sets them apart from other organizations. These values and norms are part of an organization’s culture. According to the textbook, organizational culture is “the set of shared values and norms that control organizational members’ interactions with each other and with suppliers, customers, and other people outside the organization” (pg. 179). Culture is one of the key ways an organization can increase its effectiveness. Organizational culture shapes and controls behavior within the organization. It influences how people respond to a situation and how they interpret the environment surrounding the organization. Therefore, an organization’s culture directly affects its performance and position within the competitive environment. With that being said, an organization with a well-established culture will tend to be more successful than an organization with a poor culture. Employees often spend 40 hours or more per week at their work place, which means organizational culture not only affects their work lives, but their personal lives as well. In attempt to better understand organizational culture, I will take a look at Chick-fil-A, a fast food restaurant

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