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Patient Portal Use And Improved Health Outcome

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Patient Portal Use and Improved Health Outcome
By
Nicole L. Jinesta, RHIA
University of Illinois at Chicago
INTRODUCTION:
Healthcare reform has created incentives to increase patient engagement to increase accountability, healthcare outcome and lower healthcare cost. In the early days of this movement, web portals were created with basic functions of requesting appointments, prescription refills, and paying medical bills (Butterfield, 2013). Today, patient portals allow users to access dictated visit reports, labs, approve access controls combined with the function of the web portals. As more health information is pushed to the portals, the users (patients and family) are more involved with healthcare decisions and more knowledgeable on available options that meet individual need.
CURRENT PRACTICE BARRIERS:
Patient portals are designed to allow the patient to see parts of the medical record. However, the majority of portals do not push the entire medical record into the portal. The reasons for this decision vary from system to system. There are two reason, while valid, do not allow the patient to become a full participant in healthcare. The first is security and access. Security pertains to mobile and web based use and how to protect the information. Access pertains to how the information is accessed and whom. The second is medical information sensitivity. This can become complicated and, in some cases, cause mistrust from the patient .The patient has the

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