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Surae Lucie Case Study

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Surae Lucie was concerned with her mother’s health and was able to help take control of her mother’s health by utilizing the patient portal provided by her doctor’s office. Access to her mother’s healthcare information was made easier by use of the patient portal, and navigation tools. Patient portals offer many functions to allow a patient or proxy access to healthcare information to help improve patient healthcare. Within the patient portal a patient can access a portion of their health record; such as “medical history, health issues, medication lists, test results, care plans, allergy list,” schedule appointments, view and pay bills online, request medication refills, fill out forms electronically, and upload clinical information (Sayles 331). In addition, there are other functions that Surae Lucie took advantage of to help get her mother’s health back on track that are recommended by the National Learning Consortium. She used proxy access to access her elderly mother’s record, and sent messages to her mother’s healthcare providers to get her mother’s medication dosage and …show more content…

Use of consumer healthcare information technology through web-based applications, mobile devices, and patient portals allowed Surae Lucie to electronically view and download her mother’s healthcare information. This was especially helpful since English is a second language to her mother and the information could be viewed repeatedly over a period until her mother understood the physician’s orders of medications and compare that to what Surae Lucie’s mother was taking. Consumer information access allows patients through the use of navigation tools to electronically manage their healthcare. Providing consumer information access allows patients to add data to their record to give the healthcare provider a more complete picture of their health and become more involved in their own

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