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Powerit Case Study Essay

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In order to survive in this competitive business world, every business must produce or provide not only a better product or service, they must also provide better customer service, minimize their production costs and overhead costs, have a more efficient management system, a highly reliable infrastructure…the list is endless. Many of these can be achieved through a customized enterprise resource planning system (ERP). ERPs serve as “one comprehensive database to house all of [the company’s] corporate information” so that “when you enter new information in one place, the system automatically updates related information.” However, if these systems are not implemented correctly with the necessary change in management of people and technology …show more content…

The customer, the company, also faces difficult decisions in choosing a vendor along with the system’s available variety of modules. These decisions are difficult to make when one has never used such as system and do not have complete knowledge of the impact of “choosing, or not choosing certain combinations.” The company, as a result, becomes dependent on the vendor. There were several problems encountered during the selection and implementation phases of the project. The most significant was the lack of involvement from top management, which gave off the perception of the project to be a low-priority activity. In turn, this project was given to a single person, the business development manager, Pat McDuncan. In the early stages, his job was to “identify potential stakeholders, set up user groups representing these and arrange meetings in order to gather initial requirements.” For a manager in his position, communication skills are essential. Yet, McDuncan, could not even get his staff to attend or participate in the user group meetings resulting in less knowledge of the initial requirements for the new system. Lack of physical proximity was one of the reasons of the faulty communication. McDuncan’s office was segregated and placed away from the other senior managers. His dictorial style of management only added to the problem. His communication with other members of staff included levels of “antagonism and

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