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Essay on Psy 435 Wk5

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Brianna Smith Psy 435 November 12, 2011 Dr. Simone Senhouse Abstract: This paper discusses common problems that managers often face when dealing with employees, as well as the the solutions that the manager(s) attempt to utilize to solve theese problems. This paper discusses the authors in depth Interview with the manager (Brandon Skwirsk) of a local footlocker store. This paper explores the managerial problems Brandon faces on a regular basis with his employees. This paper lists and explains in details the problems and ways Brandon handles problems related to employee recruitment, motivation, training, employee attitudes, feedback, incentives, and managing conflict between employees with employees, and …show more content…

Brandon was very concerned with the interviewee's level of professionalism, open communication abilities, and absences/tardiness as this is an on-going problem with several of his current employees. If the reports back from the job references are good and meets Brandon's expectations, Brandon then calls the interviewee back for a second interview, and if it goes well again he reports he usually hires them on the spot (Skwirsk, 2012). This leads into the next interview question regarding employee training (Appendix A4). Brandon stressed the importance of learning the ropes of the job through actively shadowing and observing either himself or other top-sales floor workers. Brandon does not utilize computer training systems for his employees as he thinks (and has found) the best way is to actively engage in the work environment and learn from others (Skwirsk, 2012). Brandon also believes in motivating his employees through open and positive communication as well as having a positive attitude (Appendix A5). Brandon also mentioned how he motivates employees to enjoy their job and get top sales by actively participating with them on the sales floor. By showing himself as a

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