In general, the quality depends upon the role of the people describing it. The word Quality rolls around the approach of exceeding and meeting customer expectation to a product. Managing high quality is a continuous and ever changing process that indicate the ideas of working constantly toward better quality. Maintaining better quality covers every aspect of the company: environment, people, and processes. In general quality can be described as a” degree or amount of customer satisfaction”. As per the ISO standard the word quality is defined as “The totality of characteristics of an entity that bear on its ability to stated and implied needs.”. The word quality varies based on the needs like stated and implied. Stated Needs: are the one which are expressed in terms of detailed words from example: ‘Good quality ball point pen with metal body ‘. Implied Needs: are the supporting details of the required product, example: ‘Obvious needs like for a pen- Ability to write ‘.
An appropriate quality strategy would take into consideration various important dimensions of quality. The approach to quality dimensions represent the fact that customers value a product keeping in mind different dimensions. In general, there are three important dimensions of quality
Quality of Design:
Quality of design is the quality, that the supplier or manufacturer is intending to offer to the end user. It is also the interest of designers in including or excluding features in a product or service to
Quality is the perception of value of product from the customer’s point of view. Quality plays an important role in increase in the competition and customers being well informed and educated.
Paraschivescu and Caprioara have interpreted David A. Garvin’s dimensions of quality, arguing, quality is surely a strategic method to compete effectively quality strategy in considering numerous key dimensions like features, conformance, performance, durability, aesthetics, serviceability, perceived quality, and Reliability.
Quality is the degree to which customers prefer a particular product over its competing products, such as people prefer a particular brand of T.V, toothpaste,
The road to a quality organization is paved with the commitment of management. If the management is not totally behind this effort, the road will be filled with potholes, and the effort will drag to halt In manufacturing, management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. quality improvement process developed the use of FMEA and QFD was piloted in areas such as new product and service development
Quality Engineering could be characterized as a composed methodology to giving the obliged capacities at the most minimal expense. From the earliest starting point the thought of quality designing was seen to be cost acceptance exercise, which did not influence the nature of the item. The straight mistake of a change or completion would not be considered quality building.
Quality of design refers to how closely the characteristics of a product or service meet the needs and wants of customers. Conformance quality refers to the performance of a product or service relative to its design and product specifications.
Quality is the ability to produce a product with a high useful life, so that it can last longer than a competitor’s products. BMW is continually building up their quality to guarantee that customers are getting value for their money (Appendix 3, 4).
Quality in fact has no exact definition, the term usually refers to creating designing the activities and operations of a single cooperation or business insure of quality organization skills and to also improve the services as well. Quality is also known for its capabilities for its learning process as well as its promise to be able to apply greater standards in order to better things in the company and or the organization.
Quality: deals with managing the quality of the work to ensure a quality product or service
“Quality is consistent conformance to customers’ exceptions” (Slack, Chambers and Johnston, 2007). There is no definite definition for quality since it varies in
The purpose of this paper is to define quality and its elements and explain why the elements of quality are useful in today’s environment. W. Edwards Deming is the pioneer chosen; how Deming used the total quality elements making him successful will be discussed. The future of quality will be addressed with my predictions for the end result.
Quality is the ability of a product or service to constantly meet or exceed customer expectations
Quality as a principle is a very fundamental and easy to understand concept. It states that the company and its workers should focus on the quality of the good or service they provide. This means that no matter what quality is the most important thing. No corners should be cut, no shortcuts should be, and meeting quarterly goals is not a requirement. The goal is the finest service and/or product a customer can have. While this should be the crux of every organization, it is not as easy to implement in certain
Nowadays, the quality philosophy replaces the quality myth. It is obviously not or the product and service quality that is brought into discussion here, but also the relationship quality with the objects, the quality of the personnel, their intellectual and cultural life, and the environment quality, as
In general term a product is said to be a quality product if it is able to perform its intended function in the most economic way. Further the term quality applies differently to different levels of customers or the groups of customers. Consider the Maruti 800 passenger car; it is a quality product for a medium income group peoples in India but a poor quality product to the higher income group since the requirements are different for different income groups, a missile system for defense forces will be a quality product it has the highest reliability in it category hence the quality will be defined in the different ways depending upon its intended use. Garvin divided the quality in to following five categories: