Storytelling And Knowledge Management ( Km )

Technologies are divided in three set communication, collaboration and storage. And this is three set is a tools to KMS a system that facilitates knowledge management by ensuring knowledge flow from different sectors in those who know to those who need to know.

Hislop, D. (2013). Knowledge management in organizations: A critical introduction (3rd ed.). Oxford, UK: Oxford University Press.

Knowledge management was defined as the turning of information into actionable knowledge which can be accessed by people who can apply it. Robbins (2003) gives a time perspective in his definition of knowledge management. He mentions as part of knowledge management the distribution of the right information to the right people at the right time. Lytras et al (2002) gives a definition of knowledge management which emphasises the purpose of knowledge management. In the definition creation of new capabilities, enablement for superior performance, encouraging innovation and enhancement of customer value were mentioned. For the purpose of this study the researcher summarised knowledge management as the intentional process of coordinating people, technology and systems to optimise creation and sharing of intellectual

The superior capabilities of knowledge management systems provide an opportunity for the business to engage the most effective components and recognize the importance of communication to make informed, accurate decisions (McGrath, 2001). This system can organize the company’s knowledge resources, knowledge obtaining, organizing, and applying to make a sound routine the will enforce effectiveness (Niu, 2008). The dynamic function of knowledge management to create, capture, and apply knowledge to achieve an organization’s objective will allow them to be more profitable and successful (Zucker, 1986). In addition to increasing profits, the system can be also used to reduce costs and enhance research and development (DeTienne & Jackson, 2001). With all of these advantages, it would be wasteful for a company to not employ knowledge management. As seen in the Discovery Communications, Inc. example, the company can attribute their new productivity levels and increase in ease of securing documents to the knowledge management system that put into place by Carefree Technology. Like Discovery Communications, Inc., knowledge management is so popular today because companies can collect, process and share knowledge to ignite employees ' creativity which in turn will make the business grow. Wenhong and Jianhua (2009) explained the core of knowledge management is to convert company’s knowledge resources into an increased company

While Knowledge Management (KM) is important in any business however, there is no real agreed upon definition. KM is a concept that includes the

The problem for this dissertation study test the challenges associated with creating, capturing and sharing knowledge. Doda (2017) describes this method as knowledge management. This method uses a critical goal of improving learning and performance in an organizational framework. Knowledge management as theory and a model was improved by Dalkir in 2005 (Atieh & Somayeh, 2017).

The literature has been unable to agree on a definition or the concepts behind KM (Bhatt, 2001; Hlupic, et al., 2002; Neef, 1999). For instance, Snowden (1998) defines KM as the identification, optimization and active management of intellectual assets, either in the form of explicit knowledge held in artifacts or tacit knowledge possessed by individuals or communities; Hedlund (1994) suggests that KM addresses the generation, representation, storage, transfer, transformation, application, embedding, and protecting of organizational knowledge; Brooking (1997) suggests that KM is the activity which is concerned with strategy and tactics to manage human centered assets; De Jarnet (1996) defines KM as knowledge creation, which is followed by knowledge

With the benefit of hindsight, it is apparent that in the knowledge era, creating and leveraging knowledge is the business of business. By all available measures, the stock market is already providing handsome rewards to companies that successfully leverage their knowledge--a phenomenon that will almost surely grow in significance as knowledge-based organizations increase in size and number. A number of firms are anticipating this and looking to knowledge management to enhance, measure, and manage the knowledge of their employees and organizations more effectively.

Knowledge Management can make a significant difference between ongoing or successful ventures of any organization in a world of accelerating change. Knowledge Management provides the ability to connect and cooperate complex ideas efficiently and can be beneficial even to expand when using strategic alliances. To make Knowledge Management work in an

A report has been written describing the knowledge management systems and reviewed based on various aspects which was used to determine whether or not the system considered could be used for managing knowledge. It was through researching journals, articles and other reliable sources from the internet this review was written which led to me finding out more on the topic of knowledge management which has considerably increased my understanding of the topic

The position of knowledge management traffic cop is key to the rate at which an organization is able to learn. A single repository for the assembly and deployment of tools and applications is critical to the success of a KM program. Levinson also warns that KM is not just about a web portal, collaborative data base, or other electronic tools. It’s about Social Network Analysis (SNA) – how does knowledge thread its way through an organization, and does everyone speak the same language. Social Network Analysis is a diagnostic method for collecting and analyzing data about the patterns of relationships among people in groups. Applied to knowledge management, SNA can identify patterns of interaction in an enterprise, including its properties, such as the average number of links between people in an organization, the number and qualities of subgroups, information bottlenecks and knowledge brokers. SNA provides a view into the network of relationships that gives knowledge managers leverage to:

Introducing technology in knowledge management will reduce redundancy in the activities of an organisation. It can enhance productivity and can be used for skill development. Promoting client value can also simplified by using technology for knowledge management. Improved and efficient use of knowledge management offers competitive benefits in the market. It leverages an organisation and makes it better prepared to face uncertainties both on a local and global scale. The sharing of practices, techniques and information with partners around the globe, made easy by technology can help streamline business processes which otherwise may be inefficient and wasteful i.e. aligning the organisational objectives with the available resources to successfully conduct the business activity can be

Knowledge management defines the current use of the terms and identifies the core concept of managing knowledge in an organization (Atwood, 2009). The goal of Knowledge Management (KM) initiative is to improve the collective intelligence, or collective mind of the organizations and the resulting systematic coordination of knowledge ensures that the organization meets the customers’ needs (Quinn 1992, as cited in Maier 2004). According to the case study Langley Files, the company analyzed is the Central Intelligence Agency (CIA). The

Knowledge is power, which has already been regarded as the essential organizational source in organizational strategy (James, 2004) and knowledge can give organizations competitive advantage so as to face the fierce competition in today’s market environment(Erden et al., 2008). At the same time, utilizing the knowledge can contribute to the good organizational performance and correct decision making, which plays a significant role in organizational innovation (Laudon and Laudon, 2006). Knowledge management is an effective approach to manage the knowledge in order to facilitate the process of creating, sharing and maintaining the knowledge in the organization (Alavi and Leidner, 2001). Specifically, social media, which is based on Web 2.0, provides the effective way for organizations to create and share the knowledge and offering an innovative way for knowledge management (Kirchner et al., 2009). Thus, social media has been regarded as a tool in knowledge management that motivates individuals to share the knowledge online and this will led to innovation of organization (Ray, 2014).This paper will firstly explain organization learning and knowledge management and the relationship between the two concepts, and then use Starbucks as the case study in order to illustrate how organizations use social media in knowledge management to get innovation.

Most knowledge is shared socially, e.g., face to face or telephone conversations. However, often the sharing of knowledge happens via electronic communications. Organisational efforts should be focused on creating opportunities for employees to interact, whether formally or informally, to foster knowledge sharing.