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Telstra Marketing Strategy Essay

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TELSTRA

Introduction

Telstra is Australia’s largest and most efficient telecommunications company, which provides one of the best-known brands in the country. They offer a full range of services and compete in all areas of telecommunications both domestically and internationally. Telstra’s vision is to enhance its position as the leading full service telecommunications and information Service Company in Australia as well as to expand its presence internationally. (Telstra Website, 2008)
Telstra, originally Telecom Australia was established in 1901 by the Postmaster Generals Department to manage all domestic phone services. Telecom Australia continued to be operated by the Postmaster Generals Department until 1975. In 1989, Telecom …show more content…

• Infrastructure Services builds, operates, and maintains Telstra telecommunications infrastructure. It is responsible for the provisioning, restoration, operation and management of their fixed, mobile, IP and data networks, as well as the design and construction of network infrastructure.
• Telstra Technology Innovation and Products is responsible for the management of all technology, platform and product delivery. It develops and supports products and technologies specified by Telstra market business units. It also undertakes substantial research and development to ensure that Telstra remain at the forefront of Technology in Australia.
TELSTRA TARGET MARKET Telstra target services are based on customer needs. “A customer needs refer to the needs the product type is able satisfy for the customer” (McGuiggan & Quester, 2007, p.176). These customer needs of Telstra are classified as below (Telstra Annual Report, 2005, p.15):
 Residential Customers and Small Business
Telstra segment their residential customer based upon customer usage and lifestyle patterns and for small business customers according to the type of business they operate and the way they interact with their customers. Telstra enable customers to interact with them online, through door-to-door sales representatives and telephone sales channels and face-to-face via Telstra Shops.
 Medium and Large Business and Governments
Telstra segment

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