Table of Contents
Executive Summary 2
Background 3
Teradyne 3
The Semiconductor Industry 3
Teradyne Culture 4
Jaguar Project 4
Situational Analysis 5
Project Retrospective 6
Lack of Experience 6
Poor quality 6
Late action 6
Escalation of Commitment 6
Project Management tools usage 6
What should have been done? 6
Way to move forward 7
Executive Summary
Background
Teradyne
Teradyne is a 45 year old corporation specialized in testing equipment for transistors and other electrical components of the semiconductor industry. The company was founded in 1960 by two MIT graduates with a vision to bring a line of reliable, fast testing equipment to the industry. As the complexity and volume of components manufactured by their customers
…show more content…
Teradyne Culture
Teradyne’s background was strongly focused on engineering as many of the senior managers came from an engineering background. Projects were driven mainly by performance, focusing on technical competence. Engineers were motivated to dive into tasks, and encouraged to prove themselves. The company emphasized the individual. Many employees considered themselves at Teradyne for the long haul. Long hours were normal.
In early 1990’s, Teradyne experienced a major change in leadership with the new CEO Alex D’Arbeloff. Alex grew interested in the risk of losing Teradyne’s competitive edge due to quality and reliability concerns. Although D’Arbeloff believed the team was exceedingly competent, he believed there were major operating problems regarding reporting and performance measurements. To minimize these problems, D’Arbeloff embraced total quality management (TQM). After 5 years of intensive effort, TQM principles were embedded into most aspects of work at the company and resulted in noticeable improvement in manufacturing quality and customer service. However, the engineering organization was resisting TQM because of the resulting late and over budget projects.
Jaguar Project
In 2001, Teradyne senior management decided to make a fundamental change in the strategy and aimed to create a single flexible tester platform. The project named as Jaguar to represent how critical it is to the
“The killer which overcomes its prey in a single bound.” The definition of ‘yaguar’, the Indian origin of the word Jaguar. Due to natural habitat loss, the largest cat in America is slowly, but surely becoming extinct with a mere count of 15,000 said to be left. Bi-national conservation efforts have been successful at protecting a small population of 80 to 120 cats in the remote mountains of Sonora, Mexico bordering Arizona. This population is the largest of three known to remain in Sonora, and is the last hope for recovery in the United States.
Sullivan (2013) informed of the total quality management (TQM) created by Dr. Deming that are popular in numerous business organizations. Switching from solving problems to preventing problems, Sullivan (2013) explained that the TQM’s focal points are their clients, total employees’ participation, available data for measurement, and process improvements. With Deming’s 14 management points, St Jude Medical Center (SJMC) will be evaluated on its quality management.
Yasin and Alavi (1999) conducted a quantitative study to determine if Total Quality Management (TQM) can produce quality improvement
Continual improvements are essential for businesses to attain a competitive advantage in their industry and remain profitable. Riordan Manufacturing must apply Total Quality Management (TQM) to their organizational processes to eliminate waste, reduce costs, increase productivity, and focus on customer satisfaction. This paper identifies an improvement plan by outlining the steps of Riordan Manufacturing’s developed quality management process and required actions. The quality team defines variation in relationship to the selected process and explains how decreasing variation is integral to TQM. The team examines quality tools for identifying and monitoring process variability and
The President Ralph Larsen has realized that Wengart has some major problems with the quality however he is focusing on the profitability instead of the longevity of the company. He needs to have the team focus on improving the quality problem or the company’s profits will continue to decrease. Larsen in the effort to improve the quality has decided to seek out help from an OD practitioner who suggests to Ralph to implement Top Quality Management (TQM). Larsen feels that this should be easy to implement and hands it off to Kent Kelly the Vice President. He feels that the TQM program was a matter of common sense (Brown, 2011, p. 365).
Total Quality Management (TQM) is the theory of continuous improvement that involves all workers in a business from upper management to production line workers. The focus of the improvement program is to improve customer service and reduce waste in the business (Kelchner, 2015). There are 8 key elements that TQM is built upon. These 8 elements
Gainesboro had possessed the capacity to keep up its position as an industry pioneer in the CAD/CAM showcase. The case shows how expanded market passage and rivalry can make a difficult for organizations and put descending weight on profit. The outcome is that if an organization like Gainesboro is to have a battling chance they should be original and concocted items that test
The following paper will discuss General Motor’s (GM) mission, vision, objectives, and goals, along with General Motors compared and contrasted by management styles with Toyota Corporation whom adopted total quality management (TQM). The paper will discuss characteristics of Toyota Corporation TQM with General Motors and the extent to which Toyota Corporation TQM practices can integrate into General Motors management practices.
The following is an attempt to analyze AT&T's use of Total Quality Management throughout its organization. Since AT&T is an elaborately enormous corporation I will focus my study to AT&T Power Systems/Lucent Technologies. This division of AT&T has been the industry standard for excellence since TQM was first introduced to the company. AT&T Power Systems has become one the world's most dynamic companies because of its use of TQM. I will provide a brief description of who AT&T Power Systems is, a description of the events that lead up to its use of TQM, AT&T's TQM philosophy, and how this philosophy was implemented. Finally I will discuss the benefits AT&T Power Systems realized through their use
Total quality management focuses on several aspects such as Continuous improvement and the Customers to improve the quality of the products. Ford Company has in place a strong set of values, norms, and artifacts which it strongly enforces. The mission statement for the company is based on a simple phrase, “One Ford: One team, one plan, one goal.” The company vision is, “To become the world’s leading consumer company for automotive products and services.” (Haas-kotzegger, Schlegelmilch, & Ambos, 2013) Both these company philosophies give the company a good favor towards the consumers.
Quality management practices developed in Japanese Plants in 1950’s.Due to its cheaper, higher quality products compared to the Western counterparts, total quality management (TQM) became strategy is to provide customers satisfaction at lower cost and higher quality.TQM consists of planning , organizing, directing, control and assurance.
Teradyne is a 45 year old enterprise with practical experience in testing hardware for transistors and other electrical parts of the semiconductor business.
Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.
Introduction - Total quality management (TQM) has been defined as ‘continuous improvement of every production output whether it be a product or a service, by removing inefficient variations and by improving the backbone of the work process’. International managers like their domestic counterparts have found that incorporating the notion of total quality management into their management process and style can give the competitive advantage.