What Is Total Quality Management ( Tqm )?

After 20 years, health care leaders have borrowed a technique for manufacturing enterprises in Japan after World War II reconstruction work in Deming. Deming, Total Quality Management

The secrete to successful quality control was in the method of product management the Japanese were using. The Japanese organizations used an approach

3. Productivity – Veteran workers George Karas and Shannon Potowski calculated that 20 % of the time their group worked on reworking defective harnesses (Brown, 2011, p. 365). They believe that TQM will increase productivity and cause layoffs in the plant.

Who is considered the father of TQM, what are the key elements, and why are they important in our discussion of performance measurement in the public sector?

It is a continuous improvement in all aspects of an organization as a process and not as a short-term goal. TQM focuses on customer (patient) satisfaction, continuous improvement, teamwork, process management, systemization, organization culture and structure, and lastly commitment from management and supportive leadership. (Talib, F., Rahman, Z., & Azam, M. (2011).

After World War II Japanese manufacturing companies where struggling to compete in the worldwide markets. This was mainly due to the fact that most consumers believed that products produced in Japan cheaply made and of poor quality. Business leaders in Japan knew that changes in quality control needed to happen in manufacturing to change the consumers’ minds about their products. They turned to Dr. Kaoru Ishikawa to rally the Japanese government and people toward the specific goal of improving quality control in their manufacturing companies, thus making Dr. Ishikawa an early pioneer in Japan’s quality revolution.

This created great pressures on organizations and made them willing to create and innovate so that they can gain competitive advantage over their rivals in the world markets. Adding quality to the final products may be one element that attracts and satisfies the customers. However, elements there have been numerous elements or factors that started to occur in the management and organizational domains. These included TQM or Total quality Management and COQ or Cost Of Quality. These concepts and more became dominant aspects that required concentration from companies. TQM is not only a strategy to be applied; it is an approach of management that must prevail all over the whole organization. The practices of the TQM are essential to exist in the

That was the stage when the first introduced the concept of total quality management (TQM).

Total quality management also known in not realistic which is in philosophy type. It used to be a guideline to improve the basis of advance continuously in an organization. The total quality management set the strategy to achieve the vision of the organization. The second principle of total quality management, involvement of all employees. Every individuals should have their own opinions in order to improve an organization, so all the staff gather to come out with a better way to improve organization. Total quality management implement by maintain the quality of service and product to fulfill customer satisfaction, at the same time it does not break down the flexibility and inventiveness of an organization’s operation system. The total quality management take the responsibility to modify the process of organization improvement. It make sure the continuous improvement of the organization so the organization can use the smallest amount of cost to produce better quality of product so it can achieve customer’s satisfaction. The theory of total quality management make sure that the improvement of the activity and the technology is carry out continuously in order

The team of the organization that the TQM is implementing tries to take part in improving processes, products, services as well as the culture which they work. This approach is inspired by quality leaders such as Philip B Crosby, W. Edwards Deming, Kaonru Ishikawa and Joshep M. Juran.

At the same time, Japanese people recognized the importance of quality management. They started to implement quality management practices in their industry by the 1950’s. A decade later, Japan started to export products to USA and Europe which was cheaper and higher in quality, compared to western products.

Total Quality Management (TQM) is a long-term process the involves commitment, at all employee levels, and continuous improvement as to how activities are managed and controlled by organizations to present quality goods or services that satisfy internal and external customers' need and expectation(Miller, 1996). TQM is a bundle of tools, techniques, processes, principles and experts practices that over the years has been evolved and improved(Shiba,Graham and Walden, 1993). To name a few, researchers who significantly contributed in evolving TQM philosophy and practices, and tool and techniques are: Walter Shewhart, Edwards Deming, Joseph Juran, Armand Feigenbaum, Philip Crosby, Genichi Taguchi, and Kaoru Ishikawa (Boyer and Verma, 2010). In spite of differences in their TQM philosophy approach and definition, the fundamental principal goals of all TQM are the same. Oakland's idea of TQM does not differ either in that TQM objectives are fulfilled by realizing

Total Quality Management (TQM), is a philosophy that focuses on quality and customer satisfaction. Being an expert in TQM gives numerous opportunities for me to show organizations how to effectively use TQM models. In my present job, I will determine and select a Total Quality method to present to an organization for the incorporation into the strategic planning process. The model will need to be compatible with current organizational strategic plans and increase internal and external customer quality. The chosen method will also benefit the organization financially, effectively, and efficiently while still serving the need of TQM.

W. Edwards Deming an icon of the "quality" movement, an American statistician, educator, and consultant, whose advocacy of quality-control methods in industrial production aided Japan’s economic recovery after World War II and spurred the subsequent global success of many Japanese firms.

John Stark associates reports that "Many companies have difficulties in implementing Total Quality management Approach" According to the prestigious management consultant company, "Surveys by consulting firms have found that only 20-36% of companies that have undertaken TQM have achieved either significant or even tangible improvements in quality, productivity, competitiveness or financial return. As a result many people are skeptical about TQM. " (http://www.johnstark.com/fwtqm.html).