The Four Absolutes Of Quality Management

Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012

Senior leadership must determine and direct the level of quality that is acceptable within the organization. Leadership should prioritize areas of quality and use data based on benchmarks from other facilities. (Dlugacz, 2006). In addition the author states there are some important areas that must be monitored for quality. Compliance must be followed by leaders and all

Merriam Webster defines quality as a degree of excellence, or a distinguishing attribute. Managers strive for excellence in the workplace to improve customer satisfaction, increase the output in manufacturing while minimizing defects, as well as making the company more profitable. There are several different management systems or methodologies available for businesses to use, but the Balanced Scorecard and the Malcolm Baldrige Performance Excellence Program is the most common and widely used in the United States.

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

Quality management is an integrative management philosophy aimed at the continuous improvement of performance of processes, products and services to achieve and exceed customer needs and expectations. It is a way of managing the whole business process to ensure complete customer satisfaction at every stage, internally and externally’. It transforms an organizational status to a world-class level and helps organizations achieve excellence. It has evolved as a management paradigm to improve organizational effectiveness competitiveness and

Improving Quality means reducing bad quality and improving the work efficiency of the work in organisation. Company require to maintain the quality which is directly depending on the quality procedure followed by the employees and implemented by the management to improve overall product quality of a company.

According to a study conducted by National Rural Health Care Resource Centre (2013), the use of surveys highlights the concept that the satisfaction of consumers is directly proportional to organizational performance, which is on the other hand connected to the organization culture. The researchers found out that patient surveys such as HCAHPS have been widely used in the evaluation of various aspects of both clinical and non-clinical care. In essence, defining quality from a patient’s perspective offer better value for their improved safety, accessibility, equity and also comprehensiveness of care. When considered from a health facility’s point of view, quality improvement in hospital is more effective and offers better services a higher

The PMBOK defines Project Quality Management as the process and activities of the performing organisation that determines the quality policies, objectives and responsibilities so that the project will satisfy the needs for which it was undertaken. Project management addresses the management of the project and deliverables of the project. Quality measures and techniques are specific to the type of deliverables being produced by the project.

Many worldwide organizations today are focusing on quality to gain a competitive edge for their businesses. We now understand that an emphasis on quality improves overall productivity and reduces costs. It was not that long ago that business people used to think just the opposite. Organizations put emphasis on productivity at the expense of quality and began to lose many of their customers as competition increased. As a result organizations began to examine the philosophies of two Quality Gurus by the names of Doctor Edward Deming and Joseph M. Juran.

Quality is defined as a measure of excellence or state of being free from defects, deficiencies, and significant variations (Business Dictionary, 2010). Ten elements of quality my former employer used in daily operations are; commitment, governance and accountability,

As Deming wrote in his book "Out of the Crisis," it will not suffice to

The main aim of quality management is meeting or exceeding stakeholder’s expectations and conforming to the project design and its specifications. Till the desired quality is obtained a continuous repetitive cycle of measuring quality, updating processes takes place. Quality can be measured by the number of defects in the product.

The EFQM model of quality management can be very effective for my firm because we want a quality management model that takes in account all aspects of business to create quality from within. Quality of a product or service, describes the relationship between expectation and outcome. (efqm.org)A service or product could be of poor quality if it does not meet our expectation or it could be of very high quality if it exceeds our expectations. Thus, quality is not a new phenomenon, we have always been conscious of quality. People have always valued good products and good service, but traditionally better quality was more a result of individual or only management's effort. The quality was not a team effort with planning to achieve consistent quality to meet the customers demand.

Later, they have realized that TQM is much more than just shop-floor improvements. The definitions of quality incorporate factors like top management commitment, leadership, team work, training and development, rewards and recognition, involvement and empowerment of employees etc. These critical factors are the foundation for transformational orientation to create a sustainable improvement culture for competitive advantage on a continuous basis.

Implementation of excellent quality comes with a cost. The company must decide if it is really worth compromising the quality for revenue. If the quality costs exceeds the expected revenue of the company then the company must abandon implementing quality control mechanism. If otherwise, the quality would contribute to the product value and hence the revenue.