INTRODUCTION
In 1597, Sir Francis Bacon wrote, “Knowledge is Power”. Hundreds of years later, this quote still implies today, especially for the success of any business. Today, businesses are flooded with constant data and information. Yet, managing all this information on a daily basis has definitely been a challenge for many companies to overcome. Today, managing knowledge is power; hence, the growing interest in knowledge management systems. The term knowledge management refers to the “discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise
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• The second aspect of the paper will discuss the successful knowledge management system implemented at the Indian IT giant, Infosys Limited. The paper will review how Infosys implemented their KMS along with presenting several early challenges the firm confronted, and the measures it took to combat these challenges.
• The third aspect of this paper will examine the significant impact of social media in regards to KMS through the example of a top, Dutch, auditing firm, KPMG.
TOYOTA’S KMS
Toyota Motor Corporation is the largest automobile manufacturer in the world. The company’s success revolves around its high quality automobiles that are sold at competitive prices. In addition to quality and price, Toyota is well acknowledged for its knowledge sharing culture as a crucial reason for its success. In the article “The Toyota way of global knowledge creation the ‘learn local, act global’ strategy” we are introduced to several different approaches of knowledge management practices that Toyota has developed over the years. Through these practices they were able create and share knowledge for further growth and success internally and externally—subsidiaries and a joint venture
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In order to create knowledge a frim must enable five knowledge creation practices throughout the entire organization. The first enabler is the clear knowledge vision of its ‘learn local, act global’ strategy which delivers a specific goal or direction that employees must push towards. The second enabler, allows for further enrichment of the vision, as Toyota facilitates communication among employees to inhibit a strong sharing culture. The third enabler pin points on knowledge activists, or Japanese employees that are sent from the headquarters to overlook operations happening overseas directly. The fourth enabler allows for the strengthening of relationships among the stakeholders, which they believe will also facilitate knowledge sharing especially with suppliers. The final enabler considers the issue of knowledge distribution on the global scale. But as Toyota’s vision states, the company expects to use the best local knowledge and distribute it globally. Together, the enablers work together and play an important role for the knowledge creation and growth of Toyota Motor Corporation as a
Knowledge management was defined as the turning of information into actionable knowledge which can be accessed by people who can apply it. Robbins (2003) gives a time perspective in his definition of knowledge management. He mentions as part of knowledge management the distribution of the right information to the right people at the right time. Lytras et al (2002) gives a definition of knowledge management which emphasises the purpose of knowledge management. In the definition creation of new capabilities, enablement for superior performance, encouraging innovation and enhancement of customer value were mentioned. For the purpose of this study the researcher summarised knowledge management as the intentional process of coordinating people, technology and systems to optimise creation and sharing of intellectual
The superior capabilities of knowledge management systems provide an opportunity for the business to engage the most effective components and recognize the importance of communication to make informed, accurate decisions (McGrath, 2001). This system can organize the company’s knowledge resources, knowledge obtaining, organizing, and applying to make a sound routine the will enforce effectiveness (Niu, 2008). The dynamic function of knowledge management to create, capture, and apply knowledge to achieve an organization’s objective will allow them to be more profitable and successful (Zucker, 1986). In addition to increasing profits, the system can be also used to reduce costs and enhance research and development (DeTienne & Jackson, 2001). With all of these advantages, it would be wasteful for a company to not employ knowledge management. As seen in the Discovery Communications, Inc. example, the company can attribute their new productivity levels and increase in ease of securing documents to the knowledge management system that put into place by Carefree Technology. Like Discovery Communications, Inc., knowledge management is so popular today because companies can collect, process and share knowledge to ignite employees ' creativity which in turn will make the business grow. Wenhong and Jianhua (2009) explained the core of knowledge management is to convert company’s knowledge resources into an increased company
Call, D. (2005). Knowledge management - not rocket science. Journal of Knowledge Management. (April) p.19-30. [Online]. Available from: http://www.emeraldinsight.com.ezproxy.staffs.ac.uk/doi/abs/10.1108/13673270510590191 [Accessed: 20 November 2016].
ABSTRACT- Globalization is seen as an essential part for Malaysian Automotive Industry (MAI). Through globalisation MAI can build their competitive advantage. Automotive industry mainly focused on sustainability, performance, quality and financial factors. Automotive industry in Malaysia is seen as one of the most important economic sector by revenue which mainly comes from the contribution of Perusahaan Otomotif Nasional (PROTON). The purpose of this research is to study the competence of PROTON cars in term of many aspects by surveying the Malaysian public which how they view PROTON cars as their national car. Furthermore, I would like to suggest the implementation of Knowledge Management (KM) in the Malaysian Automotive Industry. KM can be used as a tool to improve efficiency and competitiveness.
A technologic approach to Knowledge Management has a much higher initial cost, is inherently more scalable, and can handle a much greater transaction volume than an unassisted knowledge worker. Technology in support of Knowledge Management isn’t necessary or even optimal in every instance. Technologies supportive of Knowledge Management can be applied successfully to organizations of any size; extensive investments in technology are generally practical only in medium-size to large companies. Perhaps the most significant way technology enables the KM process is that it can provide virtual meeting space for communities of practice.
Knowledge management is a topic of current interest today in both the industry and research world. Knowledge management is applied throughout the world in all industrial sectors, public sector, private organization and international charities too. With the increasing number of knowledge assets available with an organization, efficient management of these assets has become a critical issue and the knowledge management has proved a key for solve the all issues. In our daily life, we deal with huge amount of data and information. Data and information is not knowledge until we know how to get the value out of it. This is the reason which we need knowledge management. Knowledge has become a crown jewel of every business organization. It is a theoretical and practical understanding of a subject and it forms the core essence of an organization’s assets. Knowledge Management is essentially about getting the right knowledge to the right person at the right time. This in itself may not seem so complex, but it implies a strong tie to corporate strategy, understanding of where and in what forms knowledge exists, creating processes that span over organizational functions, and ensuring that initiatives are accepted and supported by organizational members. Knowledge Management may also include new knowledge creation
Knowledge management is critical to organizations. According to Gregory R. Wenig, knowledge management is consists of activities from its own experience and from the experience of others, and on the judicious application of that knowledge to fulfill the mission of the organization. In my point of view, I think that knowledge management is performed by organization to appropriately handle, distribute, and transfer assets of knowledge, experience, and ideas from individual
IBM began serious measures to incorporate Knowledge Management in their business model in 1994. Since that time, they have employed managers devoted sole to KM, in their IBM Collaboration and Knowledge services. The result has been a great deal of IT initiatives for the purpose of sharing knowledge. IBM has software that can be divided into 4 categories: Asset Management, Expertise Location, Collaboration, and On-Demand Learning.
Knowledge Management (KM) is a strategic method of locating, defining, collecting, storing, sharing, organising, receiving and adopting valuable information and knowledge within an
The new "buzz word" in many corporate circles currently is the term "Knowledge Management or K.M." KM is considered mostly a role for the Information Technologist because of its storage of the company's information on databases. Because of the "info-glut" that is occurring in many corporations, K.M. is strongly becoming the role for the Instructional Technologist to group that information into training modules for the corporate Intranet, so that the corporation's employees can retrieve the "knowledge" in a real-time, need-to-know basis. In this white paper, I will define Knowledge Management from a business and an educational perspective. I will also discuss two basic strategies
It has become explicit that knowledge management is not just another fad which has been hyped up by the management consultants and technology vendors. (Remenyi, 2004).It is not facile to implement knowledge management successfully; in as much as it offers. Knowledge management panaceas depending on technology have not produced convincing results considering that more money has been spent. Remenyi went on to say that knowledge management is far more than a technological issue and thus, what is really entailed is a rethink with a prominence on the people side of knowledge management and such approach is the use of a knowledge café.
Knowledge management is defined as the productive handling of information and resources within a firm for best decision-making process (Jashapara 2010). The main objective of knowledge management within an organisation is to enhance performance by empowering personnel to obtain, share and employ their collective information in order for them to make the right decisions when required (Sokhanvar, et al., 2014). Knowledge management entails more than technologies used for tracking or sharing information, it is also about creation of practice, developing trusted content and forming networks within and outside the organisation. In order to understand about an organisation’s knowledge management practice, one needs to understand the organisational structure in which it is found. Some organisation’s culture dictate the manner in which people interact and collaborate as regards to information is handled for the success of the organisation. Such organisations indoctrinate their employees on the value of knowledge and the significance of collaborating with each other. In addition, such organisations have support structures that facilitate this process such as mentorship programs. On the contrary, that do not act on their resources and information because they do not have mechanisms that support networking, collaboration and sharing of information. This consequently leads to a situation of negligence by the employees and to the detriment of the organisation. The paper
The concept of Knowledge Management (KM) had introduced since 1990 (Koenig, 2012). The most quote definition about KM is Davenport (1994)’s definition, “Knowledge management is the process of capturing, distributing and effectively using knowledge”. More specifically, Duhon (1998) defined KM as “a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise’s information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers.”
Hewlett Packard (HP) is a leading multinational organization providing products and services in many IT related technologies such as computer hardware and software, printers, scanners, storage devices etc. In 1995, the company decided to introduce knowledge management in its organization that will make its systems, processes, outcomes superior with organized and systematic knowledge handling and storage. HP faces severe competition and thus has to be ahead of the market using many strategies, one of which is application of Knowledge Management (KM). With over 600 business units located
The concept of knowledge management (KM) has been used in different disciplines, mostly people use it in engineering and artificial intelligence area. Recently, more and more people realized that knowledge has become an important resource in business management. KM is about to deliver the right knowledge to the right people. At the same time, it can be retrieved and used its knowledge in any current applications or scenarios for people to analyze. Since KM has become more important in business strategic and tactical requirements, we conclude that knowledge management is the management of