Theoretical Framework Lectures

Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives. Interpersonal skills are not just important in the workplace, our personal and social lives can

Two psychologists, John Mayer and Peter Salovey, first introduced the concept of “emotional intelligence”, or EI, in a journal article in 1990 (Goleman, 2005). It was then popularized in 1995, with the book Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman. Goleman posited that EI is as important, if not more important, than IQ in terms of success in academics, business, and interpersonal relationships (2005).

Emotional intelligence plays a very critical role in the overall quality of our personal and professional lives. In fact, many people feel that emotional intelligence (EQ) is more important than one’s intelligence quotient (IQ) when it comes to attaining success in their lives and careers.

Interpersonal skill allows us to build a good team work, and collaboration with stakeholders, which is vital in any work places. This skill helps to get along with others while completing the tasks and being able to communicate well with others is often essential to solving inevitable problems that happens in our personal and professional lives. While I have been working with a large group of people, my job requires to involve various communication between different team and people. My good interpersonal skill gives a good chance to get involved with

Emotional Intelligence (EI) is defined, as a subset of social intelligence that encompasses an individual’s ability to perceive emotions, comprehend the emotions of oneself and others, generate emotions to assist cognition, and regulate emotions in a way that promotes emotional and intellectual growth (Mayer & Salovey, 1997; Salovey & Mayer, 1990). Individuals who possess higher levels of EI have

After reading chapters 1 and 2 from our class textbook, I have more knowledge now then before I started reading yesterday morning. Like I mentioned in the experience assignment, I am a (sports) communications major. Having great interpersonal skills is going to be the bread and butter to whatever job I have in the future. Before I started reading chapter 1, I sat and thought about what (in my opinion) is the most important interpersonal skill. With the type of job I hope to have, both verbal and non-verbal communication seem to be at the top of my list.

Interpersonal skills are the skills that are required to communicate with other people. These skills include listening, assertiveness, negotiation, feedback, persuasion, interviewing, and coaching. Everyone is at a different level with each skill based on their personality and background. Although, there are many ways to test and improve these skills, and you can always practice and get better at using them.

Interpersonal skills sometimes referred to as soft skills, communication skills, social skills, people skills, or life skills, are skills that we all develop most often unconsciously from our early childhood (What are interpersonal skills, n.d). Interpersonal skills are part of emotional intelligence and are needed for everyone who wishes to climb the ladder of success. People who possess interpersonal skills are calm, optimistic, articulate, friendly and often charismatic (Top 10, n.d).

Social intelligence uses a set of skills which enables people to interact successfully with them. These skills are linked to communication in various ways. The skills are; situational radar, presence, authenticity, clarity and empathy.

There are number of factors that contribute to the success of an individual. These factors include but are not limited to emotional intelligence, cognitive intelligence, proactive personality and level of commitment. The topics of emotional intelligence and cognitive intelligence are popular for the researchers in the last few decades (Rao 2006). There are number of notations and abbreviations used for both such as CI, IQ, EI and EQ. This essay will use the abbreviations of EI and CI for emotional intelligence and cognitive intelligence respectively. Kreitner and Kinicki (2013) refer to EI as the ability to manage oneself and social relationships in mature and constructive ways. CI is another form of intelligence that represents the

There are two broad categories that relationship skills can be divided into: the Being and the Doing (Mehr & Kanwischer, 2011) The Being skills are Warmth, Empathy and Genuineness. Empathy is one of my top 5 personal strengths according to StrengthsQuest and personally I hope that others find me warm and genuine (Clifton, Anderson, & Schreiner, 2006). I feel warmth towards others, with nonjudgmental acceptance and feelings of caring and concern for others. The empathic feeling is a strong personality characteristic resulting in trying to understand the points of view and feelings of each that crosses my path. Starting out strong with the identification step, paying attention, getting all the details then usually moving into the incorporation phase, feeling as if I am experiencing the same results as the person who is sharing their story. The process of reverberation and detachment are not nearly as easy to accomplish. When this point is reached and I should be stepping back detaching from the situation, allowing for a more logical response, I instead still find myself absorbed and internalizing the experience.

Emotional intelligence also entails me understanding strengths and weaknesses are when it comes to dealing with individuals and becoming an effective leader. If I do not take the time to do this, I can get trapped in trivial issues and forget what is important and eventually forget my emotional intelligence. This can hurt my work relationships and I will no longer enjoy my job.

Use in Business: A good manager pays attention to dialogue with and between workers, peers, and seniors in the workplace. When conversing with one’s coworkers, superiors, and underlings, it is important to engage in active listening, which encourages the listener to give his/her undivided attention, empathise with the speaker, and even restate the information in the form of an accurate paraphrase to emphasise that proper attention was paid. (Carpenter M. et. al., 2009)

Interpersonal communication is skills and techniques that people use in order to communicate and maintain positive relationships, a good

Interpersonal Intelligence, the ability to understand, read and empathize with others, is a key skill in being an effective manager. Knowing your communication style, understanding metacommunication, visual kinesic and vocal kinesic communication components, knowing the difference between good and bad communication elements, and understanding roles and procedures for effective group and team building are essential elements of Interpersonal Intelligence.