Wal-Mart's Organizational Theory and Behavior

A sociological perspective is a framework for thinking about, describing, or explaining how human activities are organized and how people relate to one another and respond to their surroundings.

The political frame focuses on the pursuit and use of power in an organization. The type of organization does not matter, as any organization can have internal and external politics affecting it. Everything from a government organization to a small sole proprietorship business run from home can be subject to the workings of the political frame. In fact, politics are present whenever any person has to interact with another person, either face to face or remotely. Retail organizations are susceptible to this, as well, and the larger the organization, the more politics come into play. Wal-Mart, being a large organization, is no exception. This paper discusses the organizational structure of Wal-Mart in the political frame.

In this paper we will look at outrageous customer services and three principals of customer service. We will also cover intergrading principals of customer service personally and professionally. Often in this paper we will use Costco as a model to explore the concepts of customer services. The goal of this paper is to get a clear understanding of what outrageous customer service is and what it looks like in action through the Costco experience.

The employees’ welfare in Walmart is poor. According to the two employees interviewed, Walmart has been forcing its employees to work through meals without extra pay. Employees are also forced to work long hours without extra pay. This has contributed to regular employees strikes due to their unpaid overtime dues and low wages (Mitchell, 2015). Another human behavior facing Walmart is lack of appropriate measures to ensure employees’ safety. The employees interviewed indicated they are locked in stores during evening hours, and any attempt to use emergency exits is punishable. This is a sign of poor management of employees and may lead to low motivation as they feel less valued by their employer. The leaders in the firm indicate that the lock-in policy is meant to prevent employees from stealing goods from the firm. This shows that the relationship between the administrators and the employees is poor. This may explain why customers complain of poor customer service in the stores.

Wal-Mart’s management behaves immorally towards its employees. They do not value their employees’ needs, rights, or the labor laws that the US put into place to protect them. Wal-Mart’s low price on everyday household products is what sets them apart from other discount retailers. Their employees help make it possible for them to dominate their competitors in the

At Nordstrom one of the greatest benefits available to employees is that they are basically hired to be nice to people, and they are given the tools, resources and back-up support to do just that. Being nice in business terms means providing outstanding customer service, anticipating and meeting people’s needs, and creating an extraordinary workplace where employees want to work - all hallmarks of Nordstrom since its founding in 1901. External recognition of Nordstrom’s legendary customer service comes often, yet it is the letters from customers that really keep employees going. While some of the service stories are really quite extraordinary what is even more

Working at Wal-Mart Wal-Mart defends its low wage/low benefit personnel policy by arguing that it employs workers who are marginal to the income stream required by most American families. Only seven percent of the company’s hourly “associates” try to support a family with children on a single Wal-Mart income. The company therefore seeks out school-age youth, retirees, people with two jobs, and those willing or forced to work part-time. The managerial culture at Wal-Mart, if not the formal company personnel policy, justifies its discrimination against women workers, which now compose two-thirds of the workforce, on the grounds that they are not the main family breadwinner. Not since the rise of the textile industry early in the 19th

The diagram above shows the principles of customer service. First, we have teamwork. Employees of Nordstrom Inc. need to work in unison to ensure that their customers are accorded with the best customer experience. First impression is everything. The Company will strive to ensure that the services , presentation and appearance of its employees captures the interest or attention of its consumers with the first impression. The company will use appropriate channels for instance social media to effectively communicate and interact with its consumers. The Company will continue to offer its consumers with high quality products and services consistently. Nordstrom Inc. will always strive to meet consumer needs.

As you may know customer service plays a key role in running a successful business and as a Lead Cashier and Trainer for seven years at Coastal Farm I had the privilege of gaining a variety of experiences both internally and externally. As the Lead Cashier and Trainer I strived to express the importance of customer service and provide my team with the proper knowledge and tools to ensure we were going above and beyond for our customers. Whether I left a sticky note on their desktops with a phrase such as “be the reason someone smiles today,” or asked them if they have ever had a bad experience at a business and what they learned from that experience to keep that in mind while serving their customers, my end goal was for my team to recognize

Problems in businesses conducted across cultures often arise when individuals from one culture are not able to understand culturally determined differences. The most common difference is the language barrier if individuals are not fluent in the language. With individuals, who don’t speak the same language, the use of nonverbal cues can explain what is trying to be communicated. Nonverbal cues and behaviors vary from one culture to another. For example, people from the U.S. are taught to use direct eye contact when communicating; in many

‘Wally world’ also known as Walmart, is a corporate retail store that has made a major impact in people lives in the United States and even around the world. Wal-Mart is a great place to shop for variety of products in short time or just to go ‘window shopping’ with a group of friends. The items are well organized throughout the store where you can see signs of the departments within the store. Another advantage of Walmart is its low price. Wal-Mart supports slogans like “We sell for less” and “Always on low price”. As a large retail company, they have prices that are lower than local stores in your neighborhood and they are certain that one could save money by shopping at Walmart. Yet, Walmart has the tendency to be crowded, especially on the weekends that can make a shopping trip longer than it needs to be. Even with the large parking lot, it seems like full every time I visited Wal-Mart. However, when I do find a spot to park my car, a camera on a light post is already watching me before I even walk in the store.

The five generic competitive strategies are low-cost provider, broad differentiation, focused low-cost, focused differentiation strategy, and best-cost provider strategy. According to the textbook, “a company’s competitive strategy deals exclusively with the specifics of management’s game plan for competing successfully” (Gamble, 93).

This paper will discuss the structure of Wal-Mart's corporate culture and how it influences their employees. In order to understand an Organization Behavior there are different elements that will create the employees perspective of the organization’s culture such as the management’s philosophy, vision, values, and goals. The driving force of these elements will create the culture of the organization. An organization’s culture will define the leadership, and dynamics of the organization. With each element listed the employees of the organization will identify this as work life that will guide their level of motivation. Depending on which level of motivation the employees are at

• Organizational Strategy, Structure, and Rivalry: Strategies and business structure help manage Wal-Mart operation efficiently, while competition helps create innovative ideas.

At Wal-Mart, associates would provide the best service which exceeds the customers¡¦ expectations. Wal-Mart receives letters daily from customers praising individual associates for giving exceptional service. Sometimes associates write to express their appreciation for services as simple as a smile, an associate remembering their name or someone carrying out their purchases for them. All these show that the associates have given exceptional service which exceeds the customer¡¦s expectations.