A good supervisor will inspire, challenge, and motivate their employees. In addition, a supervisor has the ability to stay focused and is able see the big picture. However, one could possibly argue that the best quality that a good supervisor must possess is the skill to recognize the potential in others. Nevertheless, the most important skill a supervisor must possess is the ability to help those around realize their own potential. But is that all there is to a good supervisor? Or is there more? In an interview with Mrs. Jill Wilcox, a recently retired Assistant Claims Manager for a prominent workmen’s compensation insurance company thinks that the emotional intelligence of an employee also has to do with the ability to lead their team. …show more content…
Emotional Intelligence is defined as:
…good old street smarts-knowing when to share sensitive information with colleagues, laugh at the boss’s jokes, or speak up in a meeting. In more scientific terms, … [emotional intelligence] can be defined as an array of noncognitive skills, capabilities, and competencies that influence a person’s ability to cope with environmental demands and pressures.1 “Book smarts will only get you so far, what really defines one’s success is how you use the opportunities that are presented.” Wilcox stated. If a supervisor can grasp this concept in addition to learning the necessary skills, it will build and enforce a loyalty between them and their team. By demonstrating a willingness to consider both sides of an issue and making decisions on the facts, employees will be confident that they too will receive fair treatment. This statement proves to be easier said than done. When you work in an office of 75 claims adjusters alone it makes it extremely difficult to deal with all the personalities. Even in your own team of 10, making each individual claims adjuster feel worthy, proves to be a tough task, which is why having the emotional intelligence is necessary. Having the skills to complete a task can prove to be a difficult one. But if the supervisor can bring the team to work together as a cohesive unit by using emotional intelligence, it will establish and reinforce the employee-supervisor relationship. Wilcox claims, “A supervisor
Every organization that aspires to be successful must address the value of emotional intelligence in the work place. How people relate to each other determines if the organization eventually moves from
A good supervisor is firm and yet gentle with the employees. Providing continuous and constructive feedback to employees is a must for a person in any supervisory capacity. Supervisors who are helpful and appreciative of good work are much better in their capacity as
There has been a lot of ups and some downs that you have to deal with, with being a supervisor. Somethings that we learned throughout this course that really are effective about being a good supervisor, is that you make more money, you have more responsibility, you get to have more experience, teach people new things, have an open environment, build trust with people, encourage others to grow and also grow the business. It is great to have all these amazing opportunities because you get to lead your people in a positive direction. You want to have a following of people that are able to look up to you and come to you if they need anything. By having an open communication system and letting everyone speak the ways they want to, you make people
Supervisor’s expectations of the supervisee may consider readiness to learn from the assigned tasks that is given, paying attention to detail and appropriate procedures, taking the initiative on tasks, follow-through on assignments, being open minded to the supervision process, willing to seek assistance, being flexible, and having a cooperative and supportive attitude. Some of these items are some of the examples I overcame to my supervisors as being a supervisee which made my experience a successful one.
Emotional intelligence is very helpful in maintaining a healthy working environment through decreasing conflict, increasing harmony and building strong, healthy relationships. Emotional intelligence is defined as the ability to identify and understand self and others’ emotions in a proactive way. Emotional intelligence can be achieved through acceptable behavior and stress management training. Emotional intelligence helps in proactive emotional approach that is efficient in emotional balance management. It is guided by self-awareness, self-management, social awareness and relationship management (PENN Behavioral Health Corporate Services, 2008).
What does it take to keep talented employees in your company? This valid question is not one that begs a fast, ready, and consistent answer. As a supervisor myself, it is one I have pondered often as I strive to keep and develop the best staff. Effective leadership involves not only the active and reflective supervision of your staff, but also modeling, openness, and a genuine appreciation for the work that your employees put in and the potential they have to grow within and contribute to the organization as a whole.
In today’s job market it’s important to be able to distinguish yourself from everyone else. You have to be able to understand how your job works and how to be able to supervise and lead others. In the book, The Tipping Point, there are three types of people that have very specific skills and qualities that a supervisor should have. These types of people are what a supervisor should strive to be. If even one quality is adopted, it could very well change an average supervisor into a memorable leader.
In the workplace, leadership tactics can alter the entire organizational balance as it related to power and politics. Many employees in an organization lean to negative political tactics rather than positive. Emotional intelligence plays a vital role in relationships within an organization and its importance.
2. Supervisory essentials-- How to be a good supervisor and the role it plays in the workforce.
I would like to discuss supervision and the role of supervisors, more importantly successful supervisors. I located an article online titled “10 Things Successful Supervisors Do Differently”, and as from the title you guessed it the article discusses supervision and ten different and unique roles of successful supervisors. After reading the extremely informative article id like to break id down further and summaries the entire article and add my personal views to the discussion acknowledging every aspect and opinion of the content. The introduction of this article talks about how along the way there is much to be learned from supervisors both good and bad from those who aided in your career and those who have showed us exactly not what to become. Outstanding supervisors are known to impact the entire company causing a ripple effect directly and indirectly affecting others. Those manages under good supervision often follow in the footsteps and also become like their great supervisor one
accountability and growth for staff and students alike. In short, a supervisor should work to
A leader is a person who sets direction and influences others to accomplish the goals (Borkowski, 2015). It is the responsibility of the supervisor to set the direction by helping and motivating staff members see what lies ahead and face those challenges. Emotional intelligence is one of the important trait that helps leaders to work with people effectively. “Emotional intelligence involves assessing one’s own feelings, as well as feelings of others, then using those assessments to guide personal thought and action” (Borkowski, 2015, p. 239).
The author was given the task to explain emotional intelligence, and give two (2) example of the concept. Second, to examine, the concept of “emotional quotient” compared to traditional “intelligence quotient.” Third to suggest two to three (2-3) reasons why leaders’ need emotional intelligence to manage today’s workforce, as well as to speculate on at least two (2) possible consequences should a leader not possess emotional intelligence. Fourth, to explore the elements of emotional intelligence that leaders must be aware of to increase leadership effectiveness. Lastly, to recommend a strategy that the organization could undertake in order to improve the social skills of leaders within the organization and thereby
Emotional intelligence is an important characteristic in becoming a good leader. “Emotional intelligence is the ability to manage oneself and one's relationships in mature and constructive ways” (Kinicki & Kreitner, 2009, p.137).Being a good leader entails more than just being smart; leaders need to be able to connect to their employees emotionally and empathetically. Organizations today not only look for leaders with the skills, but leaders that can emotionally connect to employees to obtain the organization’s goal. “Leaders have always played a primordial emotional role. No doubt humankind’s original leaders-whether tribal chieftains or shamanesses-earned their place in large part because their leadership was
Emotional intelligence has to do with an individual’s ability to understand and manage his or her own or others’ feelings and emotions. It involves the ability to perceive and express emotion, assimilate emotion in thought, understand and reason about emotion and manage emotions in oneself and in others. People with emotional intelligence are able to identify and recognize the meaning of emotions and to manage and regulate their emotions as a basis for problem solving, reasoning, thinking, and action.