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- How would you communicate to a colleague that is sending too many FYI e-mails, sending too may unclear e-mails, or copying too many people on her messages?1. Describe ways a Chatbot can leverage data using Marchand's four dimensions. The four dimensions:• Unstructured, such as that gained through social media.• Structured, such as that found in databases.• Internal data, information, and knowledge that are found within an organization.• External sources of data or information from outside the company, such as customer comments, external databases, or sensor data. 2. How do social computing and customer experience provide benefits and costs for an organization implementing Chatbots?Which of the following is a way that organizations can show perceived organizationalsupport (POS)?A. By holding an all-employees meeting to gather issues important to employeesregarding a new benefits plan. B. By giving most of the decision power to the managers.C. By setting up a rewards system based on profits made by individuals.D. By creating another department in the organization.
- Several companies are using crowdsourcing as a way for customers to help solve each other’s problems. How might companies harness the power of crowdsourcing to combat instances of viral negative WOM? (How Social Media Nearly Brought Down United Airlines - Mothersbaugh & Hawkins, 2015 – P.259)I didn't say to make long answer, i just want a specific answer. No need guideline answer ok Need full accurate. Stephen Colbert's Interview with Neil Tyson (https://www.youtube.com/watch?v=YXh9RQCvxmg&noredirect=1) and let them make a reaction paper about the interview. Guide Questions 1. What are Neil deGrasse Tyson's ideas about the universe? 2. What are his most controversial remarks? 3. Do you agree with his answers? Why? 4. What is your idea about science or the universe? Explain.The last step of Kotter’s 8-stage change process is: Question 53Answer a. Create a sense of urgency b. Make change a part of the culture c. Communicate the plan d. Eliminate obstacles
- Circle the key elements of using a script(4) Empathy Annoying guest Acknowledgement Reassurance Robotic Action Problem solving process includes: (5) Identifying the problem Being rude to customer Develop multiple solutions Analyze the problem Say no to customer Identify decision criteria Not listening to customer Choose optimal solution Conflict Management includes: (5) Competing Accommodating Resolving Sincerity Avoiding Collaborating Compromising Positive attitudeDescribe ways a Chatbot can leverage data using Marchand's four dimensions. The four dimensions:• Unstructured, such as that gained through social media.• Structured, such as that found in databases.• Internal data, information, and knowledge that are found within an organization.• External sources of data or information from outside the company, such as customer comments, external databases, or sensor data.1. The Dove Real Beauty campaign focused their research efforts on ascertaining opinions about soap--color, scent, and packaging. Group of answer choices True False 2. Excellence theory is specific to public relations and sets the foundations for strategic efforts: it's about knowing your publics, building relationships, listening, and providing benefit for both the client and those they are trying to reach. Group of answer choices True False
- 1. When choosing clothing for work, opt for: A. Fashion trends B. Properly fitting clothing C. Suggestive clothing D. All of these E. None of these 2. A workplace dress code may address: A. Jewelry B. Required attire C. Hairstyles D. All of these E. None of these 3. When using e-mail at work: A. Emoticons are acceptable as long as you do not include more than one in each e-mail message B. You may exclude a subject line if you are sending a message to your boss C. You may ignore a message if it is not important to you D. None of these6.Most complaints are due to: (2) Products Boredom Accounting Issues Company rules 7.Processing customer complaints includes (5) Listening Logging information CSR being rude Empathize Apologize No follow up Solicit feedback 8.Circle the key elements of using a script(4) Empathy Annoying guest Acknowledgement Reassurance Robotic Action 9.Problem solving process includes: (5) Identifying the problem Being rude to customer Develop multiple solutions Analyze the problem Say no to customer Identify decision criteria Not listening to customer Choose…What is the difference between emotions and moods? A. Emotions are positive, moods are negative. B. Emotions are action-oriented, moods are cognitive. C. Emotions are caused by a specific event, moods are caused by the weather. D. Emotions are easy to interpret, moods are not easy to interpret. 2. Which of the following is a way that organizations can show perceived organizational support (POS)? A. By holding an all-employees meeting to gather issues important to employees regarding a new benefits plan. B. By giving most of the decision power to the managers. C. By setting up a rewards system based on profits made by individuals. D. By creating another department in the organization. 3. Which of the following is not a Big 5 personality trait? A. Emotional stability B. Agreeableness C. Intelligence D. Extraversion 4. What did successful managers spend most of their time doing before they were promoted compared to effective managers? A. Successful…
