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- Discuss the various components of a CRM system, such as customer data, analytics, and automation, and how they work together to enhance customer relationships.Explain the fundamental components of a CRM system and their roles in managing customer relationships.Identify the service that trivago company offers
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- Explain the fundamental difference between operational, analytical, and collaborative CRM systems. How do they support different aspects of customer relationship management?Explain why it is necessary for customer service providers to maintain a positive relationship with both internal and external customers.Why understanding expectation of customers is critical of a service provider? Suggest one method that a Chinese restaurant evaluates the expectation of customers.
- What are the key components of a CRM system, and how do they work together to enhance customer relationships?Explain the core components of a CRM system and how they contribute to improving customer relationships.BI is used by business to integrate various data sources into one platform, to bring real-time analytics, generate memorable reports, building innovation, and produce actionable insights. Evaluate with FOUR (4) different industry examples of how Bl improves business operations and performance.