Internal business process value chain would compose of the following procedure Post Sale Service, Innovation, Operation Innovation, Operation, Post Sale Service Operation, Innovation, Post Sale Service Operation, Post Sale Service, Innovation

Q: service in restaurants creates a positive relationship and increases customer loyalty and why?

A: Customer satisfaction is very important for the business survival since without the customers their…

Q: Describe 3 ways service design differs from product design. Describe 2 ways they are similar.

A: The differences between Service design and product design are explained briefly in the following…

Q: The process of identifying other organizations that are best at something and studying them to…

A: the correct answer is

Q: Select one potential problem within your current organisation or that you have worked before.…

A: Ishikawa charts are causal outlines made by Kaoru Ishikawa that show the likely reasons for a…

Q: Explain Process Improvement?

A: Process improvement is an aspect of organizational development (OD) in which a series of actions are…

Q: Identify any one process among the 5 listed here to perform competitive benchmarking in your…

A: Benchmarking, an administration approach for implementing best practices, best-case scenarios, cost,…

Q: Describe the relationship between customer contact and process efficiency?

A: As straight contact among the customer & the service provider surges, then there comes the rise…

Q: Prepare a product-by-value analysis for the fol- lowing products, and given the position in its life…

A: Total Annual dollar contribution = Individual dollar contribution*Annual sales quantity Alpha:…

Q: Describe customer interaction in process design?

A: Customer interaction is the interaction between the customer and the brand or an organization…

Q: What factors can influence process design

A: Operations managers commonly make process-design decisions after bringing into consideration…

Q: Describe how a SCIS makes process excellence possible and ties the critical elements together.

A: SCIS (Supply Chain Information System) is software that enables administrators to coordinate,…

Q: With the help of illustrative diagram, critically analyze and discuss the quality systems / quality…

A: Quality refers to the degree of excellence of something. Quality has some standard on the basis of…

Q: a.Indicate and provide a clear description of the stages in the measurement operation and financial…

A: Measuring operational and financial performance is an imperative piece of observing the development…

Q: Describe a process for reducing costs, improving quality, and increasing customer satisfaction?

A: Six-sigma is a data-driven statistical-based method that aspects to incessantly improve a product by…

Q: You are the newly appointed operations manager for a local manufacturer of jeans for men and women.…

A: Processes fall into distinctive levels for operations management due to the characteristics of their…

Q: r in-process quality control. It is required to describe how Computer Aided Inspections (CAI) and…

A: Quality control (QC) is a technique used to maintain or enhance product quality. For quality…

Q: Process analysis can be used for ______   1.deciding on how to service customers and interact with…

A: Business process is described as the steps undertaken by stakeholders in order to achieve a…

Q: What is process design? How do volume and variety affect process design?

A: Every organization satisfies it's customer through it's products/services which are obtained through…

Q: BPMN diagram

A: The BPMN diagram provides an insight of the business process and the procedure followed internally.

Q: 3. The service encounter is high quality when it is dominated and controlled by ? a. Contact…

A: The service organization builds the environment for the service encounter. The interaction among…

Q: stomers through emails after receiving their orders with a required deposit. Your process flowchart…

A: Here conditions are explained in 2 cases

Q: Define the concept of 6 sigma and it’s objective for operations management ?

A: Six Sigma is a methodology for improving the quality of operations management by eliminating errors…

Q: What procedures and policies used in a commercial kitchen contribute to quality assurance?

A: Quality assurance (QA) is a method of forestalling missteps and imperfections in made items and…

Q: You are the newly appointed operations manager for a local manufacturer of jeans for men and women.…

A: There are diverse process groupings for operations management, for example as projects, job…

Q: Construct a house of quality matrix for a wrist-watch. Be sure to indicate specific customer wants…

A: An operations administrator can try to see the customer requirements by including the subsequent…

Q: d) What is the rule of control chart & how it can be implemented in any process, give examples?

A: Controls are the graphical representations of the process in the terms of Upper control limit…

Q: Explain how to interpret a method other than a process map effectively

A: Mind mapping representation process which supports the design of workflows. By using process…

Q: Review quality management and operations performance systems, and then produce a table of the…

A: Quality management helps in increasing the quality of the product or the productivity of the product…

Q: Before beginning the design phase, how will you ensure that the process of analysing the needs of…

A: What is designing? Designing can of two types: Designing a new product Changing the design of an…

Q: Exercise 12-3 (Algo) Measures of Internal Business Process Performance (LO12-3] Management of Mittel…

A: Note: - Since we can answer only up to 3 questions, we will answer questions 1, 2, and 3 for your…

Q: a) Rating from customer surveys b) Cycle time to resolve customer complains c) Unit customer cost d)…

A: Balance score card: The balance score card is a performance measurement instrument that connects a…

Q: Explain Customer service and quality expectations?

A: Customer service defines all the requirements and expectations of the customer from a service or the…

Q: Describe how a SCIS enables process excellence and links the essential elements.

A: SCIS (Supply Chain Information System) is a software program that lets administrators coordinate,…

Q: Order the following major concepts that have helped define the OSCM field on a timeline. Use 1 for…

A: Operations and supply chain management (OSCM): Combining supply chain and operations management…

Q: What framework relates to the customer service system encounter?

A: Answer as follows:

Q: What are possible causes of a business process failures

A: A business process is a series of tasks performed by stakeholders of the business to deliver the…

Q: Write note on the following to develop ERM for a company: 1. Implementation 2. Monitoring 3.…

A: 1. IMPLEMENTION: consolidating an ERM structure, hones, and methodologies to satisfy the objectives…

Q: Think back to an experience you have had with poor customer service from an organization. Whom did…

A: This is a very recent experience that included a poor customer service from an organization. I won't…

Q: With the help of illustrative diagram, critically analyze and discuss the quality systems /quality…

A: Introduction IKEA is a Sweden furniture organization that was established by Ingvar Kamprad and has…

Q: Measuring Performance in Operations Across 3. Measurements taking top priority 6. measurement that…

A: It is necessary for every organization to keep a check on the day-to-day operations being run by…

Q: Explain how the Baldrige Criteria, ISO 9000:2000, and Six Sigma approach process management

A: The three approaches Baldrige Criteria, ISO 9000 and Six Sigma are used for process improvement in…

Q: What are the two characteristics of a product or service that define quality?

A: Products are tangible components that can be touched and can be seen. They can be stored. On the…