Provide a diagram that best represents the quality management process and explain why this process is important
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- Describe quality awards and quality certifications.Choose and explain two classifications of quality dimensions for goods and services. Contrast the similarities and differences between the two classifications for services.Explain how poor quality of goods and services is an indicator of an inadequate control system.
- Define the total quality management (TQM) approach as it applies to the analysis and design of information systems.Describe the process for tracking outcomes and improving quality and safety include the role of technology and quality and safetyExplain and apply quality cycle to a product or service ?
- Discuss definitions of quality in terms of business and customer provision.The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).Explain the concept of quality management and its role in achieving customer satisfaction and continuous improvement.