Succession planning usually focuses on the development of management as it is believed that they are the key talent required for organizational success.however, there is another school of thought which argues that an organization most certainly employees are not those who make the highest salary, but those who have the most impact on the customer, for example the teller or customer service representatives at the information desk at Scotia bank Describe why these persons should be considered key talent, and recommend succession management strategies to develop the teller and customer service representatives at the information desk at Scotia bank

Succession planning usually focuses on the development of management as it is believed that they are the key talent required for organizational success.however, there is another school of thought which argues that an organization most certainly employees are not those who make the highest salary, but those who have the most impact on the customer, for example the teller or customer service representatives at the information desk at Scotia bank Describe why these persons should be considered key talent, and recommend succession management strategies to develop the teller and customer service representatives at the information desk at Scotia bank

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 3EE

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Succession planning usually focuses on the development of management as it is believed that they are the key talent required for organizational success. However, there is another school of thought which argues that an organisation’s most critical employees are not those who make the highest salary, but those who have the most impact on the customer, for example the Teller or Customer Service Representative at the Information Desk at Scotia Bank. Describe why these persons should be considered key talent, and recommend succession management strategies to develop the Teller and Customer Service Representative at the Information Desk at Scotia Bank. Question 1. Give a brief introduction and 5 objectives of this exercise
succession planning usually focuses on the development of management as it is believed that they are the key talent required for organizational success. However, there is another school of thought which argues that an organisation’s most critical employees are not those who make the highest salary, but those who have the most impact on the customer, for example the Teller or Customer Service Representative at the Information Desk at Scotia Bank. recommend succession management strategies to develop the Teller and Customer Service Representative at the Information Desk at Scotia Bank.
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