Topic: As we have read from the text, competency modeling is a process for identifying KSA's and other attributes that are critical for creating success in and for an organization. Competencies are attributes that separate average from excellent performers. Assume that you have been requested by Whole Foods to build a competency model for one group of jobs – customer service associates. We know that customer service associate's jobs tend to be similar across organizations in the retail industry. However, Whole Foods stores seek to distinguish themselves from competitors on the basis of the competencies of their customer service associates. The website below has a tool that can help you develop a competency model for Whole Foods customer service associates from a generic model for the retail industry. Please visit the website and build a model up to Tier 4 – Industry-Wide Competencies. You will have to create an account. You should be able to download a word version of your competency model. https://www.careeronestop.org/CompetencyModel/CareerPathway/CPWOverview.aspx Please select ONLY the very key competencies that are critical in distinguishing successful performers and average performers. Pay attention to Whole Foods business strategy and values. Questions: How does Whole Foods add value for customers? What characteristics distinguish Whole Foods from other retailers? What are the values that define whole foods as a company? Share your final competency model (as an attachment to your post). Please share only the final diagram. Offer an explanation of why you selected those competencies and why you think those competencies will serve Whole Foods well given their strategies and company values.
Topic:
As we have read from the text, competency modeling is a process for identifying KSA's and other attributes that are critical for creating success in and for an organization. Competencies are attributes that separate average from excellent performers.
Assume that you have been requested by Whole Foods to build a competency model for one group of jobs – customer service associates. We know that customer service associate's jobs tend to be similar across organizations in the retail industry. However, Whole Foods stores seek to distinguish themselves from competitors on the basis of the competencies of their customer service associates.
The website below has a tool that can help you develop a competency model for Whole Foods customer service associates from a generic model for the retail industry. Please visit the website and build a model up to Tier 4 – Industry-Wide Competencies. You will have to create an account. You should be able to download a word version of your competency model.
https://www.careeronestop.org/CompetencyModel/CareerPathway/CPWOverview.aspx
Please select ONLY the very key competencies that are critical in distinguishing successful performers and average performers. Pay attention to Whole Foods business strategy and values.
Questions:
- How does Whole Foods add value for customers? What characteristics distinguish Whole Foods from other retailers? What are the values that define whole foods as a company?
- Share your final competency model (as an attachment to your post). Please share only the final diagram.
- Offer an explanation of why you selected those competencies and why you think those competencies will serve Whole Foods well given their strategies and company values.
Trending now
This is a popular solution!
Step by step
Solved in 4 steps
