Which of the following statements are correct about services and service design?Select ALL which are true.1) Services can be more easily automated and transported than products.) 2) The service delivery system should be designed primarily around theemployees in the system.) 3) Low-contact services can usually be made more efficient than high-contactservices.4) A service is produced and consumed simultaneously (at the same time). One of the biggest issues for service companies is how to make processes moreefficient. Think about a 16 theater movie-plex. One would guess that such theateroperations managers have already implemented facility layout configurations andtransformation processes that aid in efficiency and throughput of customers. From thelist below, select all items that would impact efficiency and throughput.| 1) Self-service soda fountains and buttering stations| 2) The ability to buy alcoholic beverages at the theaterO 3) Placement of exit doors in hallways close to the theaters4) Ability to purchase tickets through online apps, or the presence of ticket kiosks5) Self-service soda and butter dispensers6) Availability of customer loyalty programs or movie pass subscriptionsO7) Changing to reclined seating, offering more comfort to the customerO 8) Staggering of show times along with putting older movies in smaller theatersand new released in larger ones

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Which of the following statements are correct about services and service design? Select ALL which are true. 1) Services can be more easily automated and transported than products. | 2) The service delivery system should be designed primarily around the employees in the system. | 3) Low-contact services can usually be made more efficient than high-contact services. | 4) A service is produced and consumed simultaneously (at the same time).

Which of the following statements are correct about services and service design? Select ALL which are true. 1) Services can be more easily automated and transported than products. | 2) The service delivery system should be designed primarily around the employees in the system. | 3) Low-contact services can usually be made more efficient than high-contact services. | 4) A service is produced and consumed simultaneously (at the same time).

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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