Chapter 19, Problem 7DQ

Summary Introduction

To determine:

The points on six sigma.

Introduction:

"Six sigma" refers to the quality principles that helped an organization in saving millions of dollars. This method helps in eliminating the defects from a huge lot. For example, out of a million pieces, only 3.4 defects are acceptable. Hence, this quality control approach increases the quality of the products manufactured in an organization.

Given situation:

It is given that the critics argue that six sigma builds a wrong product and offers a wrong service.