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Analysis Of Samsung Supply Chain Management

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Samsung Electronics Supply Chain Management:
Analysis of Fulfilment Order Process

1. Introduction

Supply Chain Management (SCM) has been defined by Supply Chain Management Institute to be “the management of relationships in the network of organizations, from end customers through original suppliers, using key cross-functional business processes to create value for customers and other stakeholders”(SCM-Institute, 2016).

Samsung's supply chain management has several operational core processes and each process has its own complex design. Therefore, this paper will focus on one main process, the filfullment order process. This paper describes Samsung Electronics SCM operation practices, analysis its fulfillment order process, the challenges encountered, and how they were resolved. The paper also presents the flow chart of the fulfillment process to highlight its operational activities. …show more content…

Some of Samsung's business practice approaches examined by Yang el at (2007) are: SMC, Six Sigma, DMAEV (define, measure, analyze, enable, and verify), SCOR (Supply Chain Operation Reference), Black belt, and advanced planning and scheduling (APS). The collaborative relationship concept of SCM need the integration of key business processes through which information sharing and group planning are provided within and across the supply chain network of suppliers, retailers, manufacturers, and consumers (Bowersox el al., 2010).The Global Supply Chain Forum, a supply chain management research group in USA, has identified eight key business processes of SCM (Corotox et al, 2001), Figure 1: customer relationship management, customer service management, demand management, order fulfillment, manufacturing relationship management, product development and commercialization, and returns management(SCM-Institute,

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