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Fast Food Restaurant Case Study

Decent Essays

a. The broad issue your team has selected and a brief description of your business question (5 Ws) and preliminary claim. Note that your claim can change as you collect further research.
-Broad issue:
The restaurant industry in North America is an especially competitive industry with many different competitors. The broad issue that our team has selected to further examine is measuring the success of local fast food chains versus international chains. Employee motivation has a direct correlation to the success of a fast food restaurant because employees can directly influence the way in which a fast food restaurant operates and ensuring customer satisfaction.
-Preliminary claim:
Employees in local fast food chains are more satisfied with their jobs than employees in large international fast food chains.
Who: We will be looking at “smaller” fast food chains such as Foodchain, Uniburger, La Belle Province, Basha, Vai Burger, and comparing them to fast food restaurants such as McDonald’s, A&W and Starbuck’s (all internationally-operating chains).
-5Ws:
Our sample will consist of employees that work within the fast food restaurants’ industry (managers, servers, cashiers, cooks, etc.).
What: We will examine the differences in employee job-satisfaction between fast food restaurants operating locally and internationally. (Focus on McD vs. other locals)
Where: We will focus on fast food restaurants (operating locally and globally) in Montreal.
When: Currently active fast food

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