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Effectiveness Of The Partnership Between IT And The Business At Hefty Hardware

Decent Essays

After reading Hefty hardware case study, I came up with the following analysis for this case:
It is very clear that there is communication issues between the business and IT, there is no connection between the IT department and other business departments. To build good relationship between the IT Department and the Business department, the four foundation blocks needed, Competence, credibility, interpersonal interaction, and trust, which all are not considered between the departments. (McKeen & Smith, 2012).
The business manager feels that the IT don’t have the enough competence for finding solution for solving business problems. And this is normal because the IT do not have the enough knowledge about Hefty Hardware business process …show more content…

Visual presentation may help in explaining the technical concepts .
5- Business team should also share the organization business needs and goals with the IT team to let them understand how is the business going and what is the goals of the company. By this cooperation, the gap between the two departments will be bridged and both teams will be able to think more efficiently in finding solutions that will enhance customer experience and will implement competitive solutions.
6- Outsourcing the projects that need to be immediately implemented and do not trouble the IT department while they are overloaded and don’t have enough staff.
7- The Time management & Planning is very important for both departments, the organization should invest in having them trained in time management and planning, which will help them in doing the work efficiently and on time.
8- Do a market research for the same industry and try to implement a competitive solutions that will be a very good advantage for the organization.
9- Hiring more IT staff as the CIO is understaffed and has no ability to accept any new system development, so as to be able to work on Savvy store program.
10- The corporate should not be disconnected from the retail shops.

References:
McKeen, J. and Heather, S. (2011) IT Strategy - Issues and Practices. 2nd Edition. ISBN-10: 0132145669. Boston: Prentice Hall.

Gartenstein, D. (2012, January). Solutions for effective communication. Retrieved from eHow Family website:

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