Task 2 * A review of three different recruitment methods that can be used, and when it is appropriate to use them. * A review of three different selection methods that can be used, and when it is appropriate to use them. * A job description for this role * A person specification for this role * An advertisement for this role. * A list of criteria that you would use to short list a person for this role (these must be derived from the job description and person specification.
Recruitment Methods:
Some recruiting processes offer many advantages as well as disadvantages.
One internal and two external ways that I could recruit for this role are through an internal employee Job board (hiring within the company),
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Depending on the nature of the job, these tasks may include individual or group work, written and/or oral input and written and/or oral outputs on the day such as in-tray exercises, analytical work, individual problem solving, group discussions, group problem solving, tasks which match business activities, personal role-play and functional role-play.
CIPD’s viewpoint - There should be a number of senior observers/selectors to ensure greater objectivity through a range of views. Selectors must be trained to observe record, classify and rate behaviour, and seek evidence accurately and objectively against the job description and person specification. Selectors preferably should also have had some training on interviewing skills and in managing diversity, and have good listening skills.
CIPD – Factsheet – Selection methods – (Cited 28/2/2012 and 3/03/2012) Accessed via www.cipd.co.uk/hr-resources/factsheets/selection-methods.aspx Martin, Whiting & Jackson 5th Edition - Human Resource Practice – Recruitment & Selection – Assessment Centres Pg 140
The Job description:
Department: Inbound Call Centre
Job Title: Call Centre Operator
Reporting to: Call Centre Manager
Key Internal Relationships: Operations Director, Call Centre Manager, Call Centre Team Leader, Sales Manager, Finance, Human Resources
“Recruitment is the process of attracting individuals on a timely basis, in sufficient numbers, and with appropriate qualifications, and encouraging them to apply for jobs with an organization.” (Mondy and Noe, 2005 page 221)
3. TAYLOR S, and WOODHAMS C – Studying Human Resource Management, (2012) page 104, London Chartered Institute of Personnel and Development
Task 2: Explain the impact of the legal and regulatory framework on recruitment and selection activities
All selections must be made in line with this plan in order to ensure that the best candidate is chosen. All job vacancies are to be advertised internally and externally. Management must provide consent to this plan and approve finances required in the recruitment process. A successful candidate must provide three referees and request for documentary evidence of qualifications and job offers will be made once all the conditions provided in the plan are satisfied.
Firstly we must identify what are the qualities and skills needed to fill the specific role, keeping in mind the
In general, the different arguments from different scholars are critical in enhancing further understanding of the issue of recruitment and selection. From the different arguments advanced in this article a number of gaps are identified that foster the need for further research in this field of study. The information derived from the respective scholarly works are also valuable in the sense that they help the research answer some of the research questions for this study and identify
Such devices as job posting boards, email flashes, intranet posts and fliers to advise existing employees of positions they may contest for. This recruitment may be in the form of creating and shuffling temporary teams to fill up certain tasks or may be permanent changes. Internal recruitment may be primarily level or it could be for promotions in which the promoted employee's former position may not be filled.
4. In the brief dissertation below, I will describe the benefits of three different recruitment methods , testing, practical assessment and telephone interviews and the benefits of three different selection methods, advertising, using references and company website.
Q8: List what technology can be utilised to assist with the selection, recruitment and induction process.
Principles that underlines the process of selection and the choice of techniques are two key principles;
When it comes to recruitment and selection, an organization must remember that they need the right amount of employees with the
The recruitment literature according to Breaugh and Starke (JoM, 2000) had been bombarded by criticisms for the lack of substantiated research materials and unanswered questions. The Handbook of Industrial and Organizational Psychology by Guion 1976, devoted one chapter only about recruitment process despite the numerous studies published during 1976. There were questions circulating in the recruitment literature which failed to address the key factors
The purpose of recruitment and selection is to reduce the risk of poor selection and
A recruitment strategy for this exercise is also dependent upon the answers to the questions. In our view the alternatives are: