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Segmentation, Targeting And Positioning By Vodafone

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Segmentation, Targeting and Positioning

Segmentation and Targeting by Vodafone

Market segmentation basically involves dividing the target market on a whole into different

subsets or segments based upon the consumers having common needs, interests, different

geographic regions and different tastes. This is then used to target the customers based upon

these segments thus giving marketers an added leverage so as to market their product more

profusely. Corporates generally develop product differentiation strategies involving specific

products or product lines depending on the specific demand and attributes of the target segment.

Vodafone began its India operations after acquiring Hutch in May 2007. Hutch happened to be

India’s fourth largest telecom operator at …show more content…

Behavioral segmentation and targeting

Behavioral segmentation divides consumers into groups according to their knowledge of, attitude

towards, usage rate, response, loyalty status, and readiness stage to a product. This forms the

basis of segmentation and customers are segmented and targeted accordingly. For loyal

customers there is a constant need to reinvent the products and services which are being offered.

Vodafone never hesitates in doing this and brings in a plethora of value added services and other

goodies for eg. Cricket match contests, sending congratulatory messages to loved ones etc. Plans

with a reduced cost based upon higher usage patterns which further leads to extended usage.

Higher network efficiency is one of their prime highlights in their ads and great customer care

has always been highlighted in their campaigns thus giving them a great piece of regard in the

users mind and the assurance that their grievances will be acknowledged very soon. They tend to

launch new products such as faster 3G enabled services highlighted in their zoo-zoo ads and the

ease of usage of such newer services which can be seen in their ads portrayed by two very

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