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Supply Chain: an Enabler to Service Delivery in Local Government

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Supply Chain Management as an enabler of Service Delivery in Local Government

1.1 INTRODUCTION

Post-apartheid South Africa faces a major challenge in ensuring that local government, as the third tier of government closest to the people, provides optimal service delivery to the people of different culture, race and sex. The government is intent to modernize the management of public sector, to make it more people-friendly and sensitive to meeting the needs of the communities it serves. The provision of service delivery through effective and efficient supply chain processes is crucial. Section 217 of the Constitution of the Republic of South Africa requires an organ of state to contract for goods or services in accordance with a system …show more content…

1.4.1 Phase 1: Literature review

Literature study will form the theoretical basis of the study. The National Treasury of South Africa has recognised supply chain management (SCM) as forming one of the key financial management reform focus areas. The success at building customer relationship rests on how well the entire supply chain management perform towards service delivery. The sources that will be consulted to access literature needed in the study include: • Internet • Local newspapers • Journals

1.4.2 Phase 2: Empirical study

The empirical study consists of the research design, participants, measuring instrument, and statistical analysis...

1.4.2.1 Research Design
The aim is to develop an effective and efficient system of supply chain to enhance service delivery. This section will discuss the research design developed to explore the aim of this study. Firstly, a justification for the research design and a description of the research setting will be provided. Next, the data collection method including measures and the research instruments employed will be discussed. Finally the procedure employed for the analysis of data collected using the various research instruments will be provided.

A research design is a plan, structure and strategy of investigation so conceived so as to obtain answers to research questions or problems (Kerlinger, 1986:279).

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