The Assess And Disadvantages Of Total Quality Management

It involves the entire organisation including all staff, consideration of all costs and systems which affect quality (Ebert & Griffin, 2013, p.g 252). The process of TQM looks at the poor aspects of quality inside an organisation and then focuses on how to improve these aspects and make them more effective and efficient.

Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work” (ASQ, 2016). TQM can be used based off eight (8) key elements that most if not all companies use. The key elements are customer-focused, total employee involvement, process-centered, integrated system, strategic and systematic approach, fact-based decision making and lastly communication. The first element of TQM is the most important element, which is the customer.

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

TQM refers to the broad set of management and control processes designed to focus an entire organization and all of its employees on providing products or services that do the best possible job of satisfying the customer. Employee performance is a set of behaviour, outcomes, actions and practices that contribute towards organizational goals.

* Is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.

Total Quality Management (TQM) may be defined as a continuous quest for excellence by creating the right skills and attitudes in people to make prevention of defects possible and satisfy customers/users totally at all times. TQM is an organization-wide activity that has to reach every individual within an organization (Lakhe and Mohanty, 1993: p.9).

Dean and Bowen (1994) argue that TQM is more concerned with implementation than with intent and hence the need to explore to which particular generic strategy TQM can be associated with.

Focus on customer: When using TQM it is important to always remember that the level of quality will be determined by the customers

The level of quality is greatly dependent upon the marketing segment being targeted. For example, a segment that is very price sensitive is not likely to make purchases with a high concern for quality. Therefore, the company may choose to manufacture a product with less expensive materials. However, it is generally more profitable to offer higher-quality products since they can justifiably be sold at higher prices. Total quality management (TQM) is a system that attempts to achieve zero-defects in its products from production design all the way through the production process. The idea behind TQM is that the company will save more time and money (both critical resources) by creating a high quality product and not having to concern themselves with repair, warranties, returned products, discounts, recalls, and other poor quality induced costs. Prevention costs—such as quality inspections, higher cost materials, effective machinery and production processes—are generally less than the accumulated costs to the company resulting from a poor quality product.

Successful implementation of TQM means that all the elements of the organization should be committed to quality. That TQM is a new and different way of thinking about organizations. Its primary goal is to meet and satisfy the end-users' requirements - quality product or service. It believes in continuous improvement.

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

Introduction - Total quality management (TQM) has been defined as ‘continuous improvement of every production output whether it be a product or a service, by removing inefficient variations and by improving the backbone of the work process’. International managers like their domestic counterparts have found that incorporating the notion of total quality management into their management process and style can give the competitive advantage.

Basic principles that entail the Total Quality Management value of conducting business are to satisfy the consumers, satisfy the supplier as well as continuously enhance the business processes. Instituting total quality management, which is a common philosophy in an organization, has to embrace all employees. They need to realize that satisfying consumers is significant in the growth of the organization as well as their work.

TQM framework begins with the knowledge provided by gurus of quality followed their contributions to the development of principles and practices and the tools and techniques. Some of these principles and practices along with the tools and techniques are used in the product/service realization activity. Feedback from internal/external customers or interested parties provides information to continually improve the organization’s system, product and services.