preview

The Cheesecake Factory Essay

Good Essays
Open Document

The name says it all, Cheesecake Factory. Who would not want to go somewhere where the main product is cheesecake? When you think of a factory, you think of a large room filled with lots of equipment and employees all with very specific duties. The Cheesecake factory is no different. The restaurant is set up to run just like a factory using classical approaches of organization. The Cheesecake factory is a very successful business, constantly growing. Everything about it is large, from the portions to the amount of employees working for them. The reason for their success is due to their high expectations of workers, their managerial set up to ensure customer satisfaction, and their ability to combine several aspects of …show more content…

General managers, who run all aspects of a restaurant, receive a new BMW their first day on the job. Salaries for general managers can be in the six-figure range, according to Wensing—from
$150,000 to $200,000, by some accounts” (Ruiz 2006). This sounds like the perfect place to work but there is always room for improvement to make sure that the employees are able to keep an open flow of communication not only with each other but with other franchises and corporate. This way, if there are any concerns within a particular field that can’t be settled by management alone, they can be addressed by cooperate. After all, it was the vice president of performance and development, Chuck Wensing that said, “‘One of our biggest challenges is the notion of how to get big, but remain small’” (Ruiz 2006).
My recommendation for this would be to hold quarterly and annual events that allow the executives to mingle with the employees so that they may hear their thoughts and opinions in person. It would allow for idea sharing between franchises and offer more training that can lead to higher pay or recognition. This would also help to bolster employee morale and overall performance.

Another thing the Cheesecake factory does that works well is create a simple managerial set up that follows the principles of organizational structure. There is unity of command among the employees, meaning that employees receive orders

Get Access
Related
Get Access