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Understanding Performance Management

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Understanding Performance Management Terry Delaney Contents Introduction Page 3 1. Understand the value of assessing performance to meet organisational and individual needs 1.1 Describe the value of formal and informal performance assessment in the workplace Page 4 1.2 Explain the role of the first line manager in performance management Page 4 2. Know how to manage performance of individuals in the team 2.1 Identify ways to ensure fair and objective formal assessment Page 5 2.2 Explain how to set SMART objectives for a team member Page 5 2.3 Explain how to set performance standards for a team member Page 6 2.4 Explain how to measure performance against agreed standards Page 6 3. Understand the value of feedback in the workplace 3.1 …show more content…

By having, and promoting, open communication will allow the employee the opportunity voice any concerns they may have with their line manager. Another benefit of informal performance assessment, is that praise can be awarded as and when earned, allowing real time feedback. For the majority of businesses a combination of informal and formal performance assessment produces the better results. 1.2 Explain the role of the first line manager in performance management The first port of call, or initial point of contact, for performance management is usually the line manager. A line manager needs to understand what an important part this is in their role. Their must reflect the importance back to their staff. Therefore, the line manager must have the correct skills for performance management of their team and provide regular feedback and identify objectives. It is usually the line manager who has to plan, prioritise and monitor their staffs performance, either individually or as a team. 4 2. Know how to manage performance of individuals in the team 2.1 Identify ways to ensure fair and objective formal assessment The line manager and the employ need to have, regardless of the process, an open and two-way communication which will result in understanding and agreement. The formal performance assessment needs to cover what has been accomplished since the last assessment, any corrective action needed and the employees aspirations for their future. Feedback should be purely

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