A Korean company that you do busines with, claims that the womans apparell that you sold to them was of poor quality, and as a Managing Director of Corporate Sale, it is of paramount importance that the relationship remains in good standing. Discuss this situation and how to respond to the customer’s issue, including the negotiation goals, cultural differences of US vs South Korea, negotiation strategies and the one that will be used to win back the relationship, verbal vs von-verbal communication, customs, beliefs, norms, and values, the win-win resolution, and the outcome.

A Korean company that you do busines with, claims that the womans apparell that you sold to them was of poor quality, and as a Managing Director of Corporate Sale, it is of paramount importance that the relationship remains in good standing. Discuss this situation and how to respond to the customer’s issue, including the negotiation goals, cultural differences of US vs South Korea, negotiation strategies and the one that will be used to win back the relationship, verbal vs von-verbal communication, customs, beliefs, norms, and values, the win-win resolution, and the outcome.

Principles of Management

OER 2019th Edition

ISBN:9780998625768

Author:OpenStax

Publisher:OpenStax

Chapter16: Managerial Communication

Section16.5: The Major Channels Of Management Communication Are Talking, Listening, Reading, And Writing

Problem 2DQ: Discuss the internal and external communications that Disney employed in this situation. The...

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