Statement 1: "Your firm has had problems with sales people telling lies to customer. You have hired a consultant named Phil to help assess the problem and give you advice. Phil did some research and found that your staff is nearly 4 times more likely to mislead customers than is normal in your industry. He recommends that you send employees an email appealing to your employee's common beliefs about the value of telling the truth and point out that at the moment this firm tells lies to the customers much more than other firms. He suggests you attach his research summary of his employee truth-telling research results. It is likely that Phil is using the "product of the environment" approach to solving business problems. Statement 2: "Your firm has another problem: many employees are lazy and unproductive. You've hired a consultant named Anya to help assess the problem. Anya arranges for focus groups with different groups of workers and sends out surveys designed to discover employee complaints about their job. In the end she identifies three common employee concerns that are inexpensive to fix and recommends that you make those changes. Anya is using the "happy is productive" approach to solving business problems. Group of answer choices A. Statement 1 is true, but 2 is false B. Both statements are true C. Statement 2 is true, and 1 is false D. Both statements are false.
Statement 1: "Your firm has had problems with sales people telling lies to customer. You have hired a consultant named Phil to help assess the problem and give you advice. Phil did some research and found that your staff is nearly 4 times more likely to mislead customers than is normal in your industry. He recommends that you send employees an email appealing to your employee's common beliefs about the value of telling the truth and point out that at the moment this firm tells lies to the customers much more than other firms. He suggests you attach his research summary of his employee truth-telling research results. It is likely that Phil is using the "product of the environment" approach to solving business problems.
Statement 2: "Your firm has another problem: many employees are lazy and unproductive. You've hired a consultant named Anya to help assess the problem. Anya arranges for focus groups with different groups of workers and sends out surveys designed to discover employee complaints about their job. In the end she identifies three common employee concerns that are inexpensive to fix and recommends that you make those changes. Anya is using the "happy is productive" approach to solving business problems.
Group of answer choices
A. Statement 1 is true, but 2 is false
B. Both statements are true
C. Statement 2 is true, and 1 is false
D. Both statements are false.
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