Operations Management
Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 4, Problem 3CQ
Summary Introduction

To explain: The impact on labor content.

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A nonbottleneck worker currently has an idle time of 20 seconds per unit. Because ofthe large demand, the company improves the process by adding more capacity to thebottleneck. How does this impact the idle time of the worker?a. The idle time would decrease.b. The idle time would stay the same.c. The idle time would increase.d. Cannot determine from the given information
1. A single cashier handles customers that arrive at a bakery. About 34.8 customers come into the bakery per hour. It takes 73 seconds to serve each customer (standard time). 2. What is the utilization of the cashier?What is the probability there are no customers in line or at the cashier? 3. What is the probability there are less than 2 customers waiting? Note:- Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Answer completely. You will get up vote for sure.
Process time is part of cycle time.  The process time of a business process refers to: a. alWways is the largest part of cycle time. b. timMe a customer spends waiting in a queue (e.g., time customer spends waiting in a drive-thru line) c. is ofFten considered to be value-added time to the customer. d. timMe from beginning to completion of the business process.
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